Exploring the impact of patient internet usage on patient–physician interaction, satisfaction and revisit intention: a comprehensive study

Preeti Kamboj, Amit Kumar Agrawal, Sheshadri Chatterjee, Zahid Hussain, Sanjay Misra
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Abstract

Purpose

The ubiquity of the internet has extended immense informational power to patients around the world who previously had abysmal knowledge about the disease they are suffering from. With a large amount of information in their hands, these educated and well-informed patients are cultivating deeper relationships and engagement with their physicians through meaningful interactions. This study aims to investigate the influence of patients’ internet usage and their interactions on their intentions to revisit and foster relationships with their physicians.

Design/methodology/approach

A survey-based questionnaire was administered at four government hospitals in Pune, involving a sample size of 400. The study intends to use structural equation modelling (SEM) to examine the hypothesized relationships identified within the research analysis.

Findings

The findings of this study indicate that patients report higher levels of satisfaction and intention to revisit when they have a strong interaction with their physician.

Research limitations/implications

This study provides valuable inputs to the hospital authorities and health-care-related policy makers. This study also contributes to the overall body of literature on health care information system, behavioural aspects of patients and doctors as well as other health-care-related staffs in hospitals.

Originality/value

The study adds values to the overall body of literature for both hospital information system, patient interaction and health care policy. To date, no research has examined the association between patient–physician interactions conducted through internet channels and subsequent behavioural intentions. Moreover, the study investigates the behavioural aspects of patients and health-care staffs, which adds value towards the body of knowledge in the extant literature.

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探讨患者互联网使用对医患互动、满意度和再访意愿的影响:一项综合研究
目的:无处不在的互联网为世界各地的病人提供了巨大的信息力量,他们以前对自己所患的疾病一无所知。这些受过良好教育、见多识广的患者掌握了大量信息,通过有意义的互动,与医生建立了更深层次的关系和互动。本研究旨在探讨网路使用及网路互动对病患与医师重修关系的影响。设计/方法/方法在浦那的四家政府医院进行了基于调查的问卷调查,样本量为400人。该研究打算使用结构方程模型(SEM)来检查研究分析中确定的假设关系。研究结果本研究的结果表明,当患者与他们的医生有强烈的互动时,他们报告的满意度和再次就诊的意愿更高。研究局限/启示本研究为医院当局及卫生保健相关政策制定者提供宝贵意见。本研究亦对医疗保健资讯系统、病人、医生及其他医院医护人员行为方面的整体文献有贡献。独创性/价值本研究为医院信息系统、患者互动和医疗保健政策的整体文献增加了价值。迄今为止,还没有研究调查通过互联网渠道进行的医患互动与随后的行为意图之间的关系。此外,该研究还调查了患者和医护人员的行为方面,这为现有文献中的知识体系增加了价值。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
3.90
自引率
6.70%
发文量
13
期刊介绍: The International Journal of Law and Management is a leading journal addressing all aspects of regulation and law as they impact on organisational development, operations and leadership. Organisations and their leaders operate in an increasingly complex world of emerging regulation across national and international boundaries. The International Journal of Law and Management seeks to acknowledge the dynamics of that environment and provide a platform for articles and contributions to stimulate scholarly debate in the development of law and practice. The International Journal of Law and Management seeks to present the latest research on policy, practice and theoretical perspectives and their impact on the development and leadership of organisations. Contributions of a multi-disciplinary nature are welcome. Coverage includes, but is not limited to: -Employment and industrial law- Corporate governance and social responsibility- Intellectual property- Corporate law and finance- Insolvency- Commercial law and consumer protection- Environmental law- Taxation- Competition law- Regulatory theory
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