Identifying and ranking the critical success factors of fintech adoption: a fuzzy DEMATEL approach

IF 2.9 Q2 BUSINESS Competitiveness Review Pub Date : 2023-12-26 DOI:10.1108/cr-04-2023-0090

Hamzah Al-Mawali, Zaid Mohammad Obeidat, Hashem Alshurafat, Mohannad Obeid Al Shbail

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Abstract

Purpose

This study aims to develop cause-and-effect relationships among the critical success factors (CSFs) of fintech adoption and rank these CSFs based on their importance in the model.

Design/methodology/approach

To achieve the objectives of the study, the Fuzzy Decision-Making Trial and Evaluation Laboratory (FDEMATEL) approach was used. The data was collected from 16 experts using a questionnaire.

Findings

The findings demonstrated the interrelationships among the CSFs. In total, 16 critical factors were recognized as causal factors, and the remaining eight were considered effect factors. The CSFs were ranked based on their importance in fintech adoption.

Originality/value

This study is novel as it investigates CSFs of fintech adoption using FDEMATEL, and it contributes to understanding the nature of these factors and how they affect fintech adoption. The findings propose a significant basis to deepen fintech adoption and deliver a clue to design a practical framework for fintech adoption.

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确定采用金融科技的关键成功因素并对其进行排序：一种模糊 DEMATEL 方法

目的本研究旨在建立采用金融科技的关键成功因素（CSFs）之间的因果关系，并根据这些因素在模型中的重要性对其进行排序。研究结果研究结果表明了 CSF 之间的相互关系。共有 16 个关键因素被认为是因果因素，其余 8 个被认为是影响因素。本研究使用 FDEMATEL 对金融科技采用的 CSFs 进行了调查，具有新颖性，有助于理解这些因素的性质及其如何影响金融科技的采用。研究结果为深化金融科技的采用提供了重要依据，并为设计金融科技采用的实用框架提供了线索。

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来源期刊

Competitiveness Review BUSINESS-

CiteScore

6.60

自引率

17.20%

发文量

期刊介绍： The following list indicates the key issues in the Competitiveness Review. We invite papers on these and related topics. Special issues of the Review will collect papers on specific topics selected by the editors. Definition/conceptual framework of competitiveness Competitiveness diagnostics and rankings Competitiveness and economic outcomes Specific dimensions of competitiveness Competitiveness and endowments Competitiveness and economic development Location and business strategy International business and the role of MNCs Innovation and innovative capacity Clusters and cluster initiatives Institutions for competitiveness Public policy (e.g., innovation, cluster development, regional development) The Competitiveness Review aims to publish high quality papers directed at scholars, government institutions, businesses and practitioners. It appears in collaboration with key academic and professional groups in the field of competitiveness analysis and policy, including the Microeconomics of Competitiveness (MOC) network and The Competitiveness Institute (TCI) practitioner network for competitiveness, clusters and innovation.