A heuristic design toolkit for web conferencing software based on self-determination theory

IF 4.1 2区计算机科学 Q1 COMPUTER SCIENCE, HARDWARE & ARCHITECTURE Computer Standards & Interfaces Pub Date : 2023-12-28 DOI:10.1016/j.csi.2023.103831

Ming Wu, Xiaohui Shen, Lekai Zhang, Xingyu Liu, Hailong Zhang, Yaqi Hu

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Abstract

Web conferencing software can help workers work remotely and provide them with greater flexibility and autonomy. However, existing web conferencing software faces certain technical, functional, and design-related limitations. These problems lead to a less than ideal user experience and consequently result in a lack of intrinsic motivation on the part of the user. To improve this situation, we conducted a System Literature Review (SLR) to integrate and summarize the principles proposed in the literature and ultimately developed a heuristic design toolkit for web conferencing software based on self-determination theory. This toolkit contains a total of 15 principles corresponding to autonomy, competence and relatedness. Through heuristic and expert evaluations, we verified that the toolkit is effective in identifying problems. Therefore, the results of this research can help designers to develop web conferencing software and evaluate its usability in order to address the usability issues of the software and to satisfy the basic psychological needs of the users, thus enhancing users intrinsic motivation to use the web conferencing software.

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基于自我决定理论的网络会议软件启发式设计工具包

网络会议软件可以帮助工人进行远程工作，为他们提供更大的灵活性和自主性。然而，现有的网络会议软件在技术、功能和设计方面都存在一定的局限性。这些问题导致用户体验不够理想，从而使用户缺乏内在动力。为了改善这种状况，我们进行了系统文献综述（SLR），对文献中提出的原则进行了整合和总结，最终开发出了基于自我决定理论的网络会议软件启发式设计工具包。该工具包共包含 15 项原则，分别与自主性、能力和相关性相对应。通过启发式和专家评估，我们验证了该工具包在发现问题方面的有效性。因此，本研究的结果可以帮助设计者开发网络会议软件并评估其可用性，以解决软件的可用性问题，满足用户的基本心理需求，从而提高用户使用网络会议软件的内在动力。

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来源期刊

Computer Standards & Interfaces 工程技术-计算机：软件工程

CiteScore

11.90

自引率

16.00%

发文量

审稿时长

6 months

期刊介绍： The quality of software, well-defined interfaces (hardware and software), the process of digitalisation, and accepted standards in these fields are essential for building and exploiting complex computing, communication, multimedia and measuring systems. Standards can simplify the design and construction of individual hardware and software components and help to ensure satisfactory interworking. Computer Standards & Interfaces is an international journal dealing specifically with these topics. The journal • Provides information about activities and progress on the definition of computer standards, software quality, interfaces and methods, at national, European and international levels • Publishes critical comments on standards and standards activities • Disseminates user''s experiences and case studies in the application and exploitation of established or emerging standards, interfaces and methods • Offers a forum for discussion on actual projects, standards, interfaces and methods by recognised experts • Stimulates relevant research by providing a specialised refereed medium.