The Introduction and Analysis of Microsoft's Staff Training Practices

Abstract

Microsoft's employee training practices have contributed significantly to its growth and are worthy of study by companies around the world. Before conducting employee training, Microsoft first investigates the specifics of the company and the actual problems that employees need to solve in their jobs. Microsoft uses the 70-20-10 principle and a new employee training program consisting of a television series and games. The paper also analyses the problem of knowledge concealment in the employee training process, particularly in the context of Microsoft's mentorship system. Microsoft's employee training system is in line with relevant theories and models, and these practices have contributed greatly to Microsoft's growth. However, with the impact of the COVID-19 pandemic, the increasing number of business activities requires fast and effective training methods. Microsoft needs to consider a training program with a short payback period and use digital technology to mimic real-life data in real-time. This article presents a selection of Microsoft's past employee training practices, analyses them by using relevant theory and makes recommendations for current and potential future issues.