ANXIETY, STRESS AT WORK, AND EMPLOYEE TRUST: A STUDY WITH BRAZILIAN CIVIL SERVANTS

Raquel Boff Menegazzi, Luis Felipe Dias Lopes, D. J. C. Silva, Martiele Gonçalves Moreira, Luciano Amaral, Fillipe Grando Lopes
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Abstract

Objective: This study aimed to analyze the degree of anxiety, stress at work, and employee trust, as well as whether anxiety is a moderator in the relationship between stress at work and employee trust dimensions in Brazilian civil servants during the COVID-19 pandemic. Methodology: A quantitative study was conducted between July and August 2021, in which answers were obtained from 375 Brazilian civil servants. The results were analyzed using descriptive statistics techniques and partial least squares structural equation modeling to verify the relationships between the constructs. Results: Our findings revealed direct relationships between the constructs of stress and anxiety, direct relationships between anxiety and trust, and indirect relationships between stress and trust. Implications: This study presents managerial and theoretical contributions by bringing relevant reflections on the mental health of Brazilian civil servants during the COVID-19 pandemic.
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焦虑、工作压力和员工信任:对巴西公务员的研究
研究目的本研究旨在分析 COVID-19 大流行期间巴西公务员的焦虑程度、工作压力和员工信任度,以及焦虑是否是工作压力和员工信任度之间关系的调节因素。研究方法:在 2021 年 7 月至 8 月期间进行了一项定量研究,从 375 名巴西公务员那里获得了答案。研究采用描述性统计技术和偏最小二乘结构方程模型对结果进行分析,以验证各构念之间的关系。结果:我们的研究结果表明,压力与焦虑之间存在直接关系,焦虑与信任之间存在直接关系,压力与信任之间存在间接关系。影响:本研究通过对 COVID-19 大流行期间巴西公务员心理健康的相关思考,为管理和理论方面做出了贡献。
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