{"title":"Librarians bridging the digital divide: Experiences from Finland","authors":"Emmi Lehtinen, Seppo Poutanen, Anne Kovalainen","doi":"10.1080/15367967.2023.2292210","DOIUrl":null,"url":null,"abstract":"Abstract In various countries, public libraries play a crucial role in supporting citizens’ access to public online services. In Finland, libraries provide both traditional library services and digital support to help customers access their personal bank accounts and health records. However, the impact these new support demands on librarians’ expertise and work remains understudied. To address this gap, we interviewed 21 librarians, exploring their experiences in providing digital access services. Qualitative thematic analysis of the transcripts revealed four situational dimensions of digital care work, which encompasses ethical and emotional aspects. We also recommend some best practices for digital access services.","PeriodicalId":35284,"journal":{"name":"Journal of Access Services","volume":"2 1","pages":"120 - 140"},"PeriodicalIF":0.0000,"publicationDate":"2023-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Access Services","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/15367967.2023.2292210","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Social Sciences","Score":null,"Total":0}
引用次数: 0
Abstract
Abstract In various countries, public libraries play a crucial role in supporting citizens’ access to public online services. In Finland, libraries provide both traditional library services and digital support to help customers access their personal bank accounts and health records. However, the impact these new support demands on librarians’ expertise and work remains understudied. To address this gap, we interviewed 21 librarians, exploring their experiences in providing digital access services. Qualitative thematic analysis of the transcripts revealed four situational dimensions of digital care work, which encompasses ethical and emotional aspects. We also recommend some best practices for digital access services.
期刊介绍：
The Journal of Access Services welcomes the submission of research, theory, and practice papers relevant to the access services in libraries and archives of all types. Access Services is the broad field and collective term of all the services that provide, facilitate, and manage the access of the clientele to the information resources acquired or made available by the libraries or archives with the aim of allowing for easy and convenient retrieval of needed information, utilization of information resources to the fullest extent, and greatest availability of resources to each of the clientele.
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