Proliferation of AI Tools: A Multifaceted Evaluation of User Perceptions and Emerging Trend

Abstract

The rapid advancement of artificial intelligence (AI) technologies, epitomized by tools like ChatGPT, Claude, Bard, Copilot, and Copy AI, has significantly reshaped various professional landscapes. This study aimed to assess the impact of these AI tools on professional performance, job dynamics, and societal perceptions. Amidst their benefits in enhancing efficiency and introducing novel capabilities, these tools also pose challenges concerning job displacement, ethical implications, and societal balance. Data from 1623 professionals across diverse industries were analyzed to assess AI tool utilization, functionality, user satisfaction, and perceived impacts. The results indicate that AI tools substantially enhance professional efficiency and are vital in diverse tasks including data analysis and decision-making. However, they also significantly affect traditional job roles, underscoring the urgency for workforce adaptation and skill development. Notably, the study unveils a generational gap in AI adoption, with younger users showing higher engagement compared to older cohorts, suggesting a digital divide. The study’s novelty lies in its comprehensive analysis of AI tool impacts across multiple professions, highlighting ethical and societal challenges. Concerns about AI-induced job displacement, privacy, and ethical use were evident, calling for responsible AI integration. The study advocate for targeted reskilling programs to equip the workforce for an AI-driven future and ethical guidelines to ensure AI tools' responsible development and use. This research contributes to the understanding of AI’s role in modern professional settings and offers strategic insights for policymakers, educators, and industry leaders. Emphasizing a balanced approach, the study urges for AI deployment that maximizes benefits while addressing potential risks and societal concerns.