Developing and conducting a language inclusivity assessment on a health science library’s website, LibGuides, and signage

Abstract

Background: A Diversity, Equity, and Inclusion (DEI) Team at a university health science library created a checklist for inclusive language and conducted an assessment of their library’s website, LibGuides, and physical and digital signage. Inclusive language was defined as “language that is free from words, phrases or tones that reflect prejudiced, stereotyped or discriminatory views of particular people or groups”. 1BCase Presentation: The 32-item checklist facilitated the identification of gendered language, stereotypes, ableist language, racist language, stigmatizing language, slang, acronyms, and out-of-date terminology regarding physical and mental health conditions. From the library’s website, 20 instances were noted for which improvements were necessary. Out of the 130 LibGuides reviewed, 23 LibGuides had no changes needed and 107 had changes identified relating to language inclusivity (14 strongly recommended changes and 116 suggested changes). Regarding the signage, one flyer was removed for reprinting. 2BConclusion: The checklist enabled the team to implement a number of improvements to the library’s website and LibGuides. The checklist has been shared with Library Technology Services and the wider campus libraries’ Usability Committee for future use, and has also been added to the DEI Team’s LibGuide for use by others outside of the university.