Decision made, good feelings fade? How noise and multitasking affect decision confidence and well-being.

Abstract

Objectives. This study aimed to examine the influence of office noise and multitasking on decision confidence, overconfidence, satisfaction, calibration and affective well-being. Detrimental effects of noise and multitasking on perceived annoyance and concentration are well documented. Little is known about whether decision confidence and well-being during decisions are also affected. Methods. The study was a between-subjects laboratory experiment (n = 109) involving a noise condition with office noise presented through headphones (A-weighted equivalent sound pressure level of L_Aeq = 60 dB), a multitasking condition with an email-sorting task as the primary task and a control condition. Results. Compared to the control condition, subjects in the noise and multitasking conditions exhibited overestimation of confidence. There was also a significant decrease in well-being for people in the noise condition. Calibration was not affected. Conclusion. In the case of noise, well-being is affected even before the thresholds of workplace legislation are reached. Undue overconfidence can have detrimental effects upon subsequent decisions and risk-taking. Findings suggest that there should be greater consideration of environmental influences during decision-making in work environments.