A Comprehensive User Experience Analysis of Cultural Heritage Progressive Web App Using A Hybrid UEQ-IPA Approach

IF 2.1 3区计算机科学 Q3 COMPUTER SCIENCE, INTERDISCIPLINARY APPLICATIONS ACM Journal on Computing and Cultural Heritage Pub Date : 2024-02-13 DOI:10.1145/3647998

Mohd Kamal Othman, Nurfarahani Norman Anuar, Mohamad Hardyman Barawi, Abdulrazak Saleh Al-Hababi Yahya, Ahmad Azaini Abdul Manaf

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Abstract

This study utilised a user-centred design (UCD) approach integrated into the Agile framework to develop Sarawak Cultural Heritage Progressive Web Apps (SCHPWA). The user experience (UX) of SCHPWA was evaluated using a combination of the User Experience Questionnaire (UEQ) and Importance-Performance Analysis (IPA) to measure six dimensions of UX. The evaluation involved 239 participants, comprising 184 females and 55 males. The results indicated that the SCHPWA scored above average in attractiveness, perspicuity, efficiency, and stimulation. However, the dimensions of novelty and dependability scored below average. Therefore, the attributes related to attractiveness, efficiency, stimulation, and perspicuity are grouped using IPA under Quadrant 2 (Possible Overkill), while novelty and dependability fall under Quadrant 3 (Low Priority). The study highlights the benefits of using a combination of UEQ and IPA for evaluating Progressive Web Applications (PWA). Furthermore, it suggests the potential to improve the UX of cultural heritage PWAs. These findings offer insights for designers and developers in optimising the UX of cultural heritage PWA.

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使用 UEQ-IPA 混合方法全面分析文化遗产渐进式网络应用的用户体验

本研究采用以用户为中心的设计（UCD）方法，将其融入敏捷框架，以开发沙捞越文化遗产渐进式网络应用程序（SCHPWA）。通过结合使用用户体验问卷（UEQ）和重要性-性能分析（IPA）来测量用户体验的六个维度，对SCHPWA的用户体验（UX）进行了评估。共有 239 人参与了评估，其中女性 184 人，男性 55 人。结果表明，SCHPWA 在吸引力、清晰度、效率和刺激性方面的得分高于平均水平。但是，新颖性和可靠性的得分低于平均水平。因此，使用 IPA 将与吸引力、效率、刺激性和清晰度相关的属性归入第 2 象限（可能矫枉过正），而新颖性和可靠性则归入第 3 象限（低优先级）。这项研究强调了在评估渐进式网络应用程序（PWA）时结合使用 UEQ 和 IPA 的好处。此外，研究还提出了改进文化遗产 PWA 用户体验的潜力。这些发现为设计人员和开发人员优化文化遗产 PWA 的用户体验提供了启示。

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来源期刊

ACM Journal on Computing and Cultural Heritage Arts and Humanities-Conservation

CiteScore

4.60

自引率

8.30%

发文量

期刊介绍： ACM Journal on Computing and Cultural Heritage (JOCCH) publishes papers of significant and lasting value in all areas relating to the use of information and communication technologies (ICT) in support of Cultural Heritage. The journal encourages the submission of manuscripts that demonstrate innovative use of technology for the discovery, analysis, interpretation and presentation of cultural material, as well as manuscripts that illustrate applications in the Cultural Heritage sector that challenge the computational technologies and suggest new research opportunities in computer science.