{"title":"Raising logistics performance to new levels through digital transformation","authors":"H. Lam, V. Tang, L. Wong","doi":"10.1177/18479790241231730","DOIUrl":null,"url":null,"abstract":"In view of the higher demand and customer expectations on the speed and accuracy of e-commerce logistics service as well as the repetitive and time-consuming nature of manual order processing operation. This paper proposes a robotic process automation (RPA) model to liberate human resources over time-consuming, inefficient, non-value-added, and repetitive operational processes occupying workforces. This paper proposed an RPA model that integrates three functional RPA bots in (1) tracking order status, (2) capturing order data, and (3) verifying order data to increase the efficiency and accuracy of logistics operation and the order-handling process in small- and medium-sized enterprise (SME) logistics company. A case study was conducted on an SME logistics service providing customers with inbound and outbound operation services. The result demonstrated that the proposed model significantly improves logistics operations performance against a human approach concerning key indicators after implementation. Logistics companies could free up the workforce for value-creating activities in value-added services.","PeriodicalId":45882,"journal":{"name":"International Journal of Engineering Business Management","volume":null,"pages":null},"PeriodicalIF":4.9000,"publicationDate":"2024-02-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Engineering Business Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1177/18479790241231730","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"BUSINESS","Score":null,"Total":0}
引用次数: 0
Abstract
In view of the higher demand and customer expectations on the speed and accuracy of e-commerce logistics service as well as the repetitive and time-consuming nature of manual order processing operation. This paper proposes a robotic process automation (RPA) model to liberate human resources over time-consuming, inefficient, non-value-added, and repetitive operational processes occupying workforces. This paper proposed an RPA model that integrates three functional RPA bots in (1) tracking order status, (2) capturing order data, and (3) verifying order data to increase the efficiency and accuracy of logistics operation and the order-handling process in small- and medium-sized enterprise (SME) logistics company. A case study was conducted on an SME logistics service providing customers with inbound and outbound operation services. The result demonstrated that the proposed model significantly improves logistics operations performance against a human approach concerning key indicators after implementation. Logistics companies could free up the workforce for value-creating activities in value-added services.
期刊介绍：
The International Journal of Engineering Business Management (IJEBM) is an international, peer-reviewed, open access scientific journal that aims to promote an integrated and multidisciplinary approach to engineering, business and management. The journal focuses on issues related to the design, development and implementation of new methodologies and technologies that contribute to strategic and operational improvements of organizations within the contemporary global business environment. IJEBM encourages a systematic and holistic view in order to ensure an integrated and economically, socially and environmentally friendly approach to management of new technologies in business. It aims to be a world-class research platform for academics, managers, and professionals to publish scholarly research in the global arena. All submitted articles considered suitable for the International Journal of Engineering Business Management are subjected to rigorous peer review to ensure the highest levels of quality. The review process is carried out as quickly as possible to minimize any delays in the online publication of articles. Topics of interest include, but are not limited to: -Competitive product design and innovation -Operations and manufacturing strategy -Knowledge management and knowledge innovation -Information and decision support systems -Radio Frequency Identification -Wireless Sensor Networks -Industrial engineering for business improvement -Logistics engineering and transportation -Modeling and simulation of industrial and business systems -Quality management and Six Sigma -Automation of industrial processes and systems -Manufacturing performance and productivity measurement -Supply Chain Management and the virtual enterprise network -Environmental, legal and social aspects -Technology Capital and Financial Modelling -Engineering Economics and Investment Theory -Behavioural, Social and Political factors in Engineering
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
