Evaluating E-court systems in regional governments in developing countries using technology acceptance model

Abstract

Due to the rise of digital transformations, the integration of advanced technologies in law courts globally is accelerating. This technological adoption enhances the efficiency and reach of justice administration, encompassing case registration, decision-making, and execution. This study investigates the acceptance and usage of e-court systems by regional governments in developing countries, utilizing the technology acceptance model (TAM) as the evaluative framework. As e-court systems become increasingly crucial in enhancing the efficiency and transparency of judicial proceedings, understanding their acceptance within developing countries becomes significant. It examines the role of perceived usefulness (PU) and perceived ease of use (PEOU) in shaping attitudes toward using (ATU) in these systems, ultimately influencing the behavioral intention to use (BIU). Primary data collected from several regional governments employing e-court systems are analyzed. The findings indicate varying acceptance levels, predominantly influenced by the perceived usefulness of the systems in streamlining court processes. However, the perceived ease of use is less influential, indicating a potential area of improvement for system developers. This research contributes to the discourse on the digital transformation of judicial systems in developing regions, providing insights that could guide effective policy formulation and implementation.