{"title":"“It Was Very Hard for Me to Keep Doing That Job”: Understanding Troll Farm’s Working in the Arab World","authors":"Marina Ayeb, Tiziano Bonini","doi":"10.1177/20563051231224713","DOIUrl":null,"url":null,"abstract":"This article investigates the production culture and routines of “troll farms” in three Arab countries—Tunisia, Egypt, and Iraq—from a production studies approach. A production studies approach enables us to focus on the working conditions of paid trolls. We employed qualitative methods to look inside the “black box” of Arab troll farms. From February to April 2020, we conducted semi-structured interviews with eight disinformation workers at both managerial and staff levels. We propose to understand disinformation work as a specific type of digital labor, characterized by very intense shifts and emotionally burdensome daily tasks, absence of legal job contracts, and highly surveilled work environments. The article contributes to understand disinformation practices outside and beyond the West; it situates disinformation activities within the broader context of digital media industries; it provides a detailed analysis of the features that distinguish troll farms in the Arab world from those that emerged in other regions of the Global South; and it reconnects the research on disinformation to digital labor studies.","PeriodicalId":47920,"journal":{"name":"Social Media + Society","volume":"88 1","pages":""},"PeriodicalIF":5.5000,"publicationDate":"2024-01-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Social Media + Society","FirstCategoryId":"98","ListUrlMain":"https://doi.org/10.1177/20563051231224713","RegionNum":1,"RegionCategory":"文学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"COMMUNICATION","Score":null,"Total":0}
引用次数: 0
Abstract
This article investigates the production culture and routines of “troll farms” in three Arab countries—Tunisia, Egypt, and Iraq—from a production studies approach. A production studies approach enables us to focus on the working conditions of paid trolls. We employed qualitative methods to look inside the “black box” of Arab troll farms. From February to April 2020, we conducted semi-structured interviews with eight disinformation workers at both managerial and staff levels. We propose to understand disinformation work as a specific type of digital labor, characterized by very intense shifts and emotionally burdensome daily tasks, absence of legal job contracts, and highly surveilled work environments. The article contributes to understand disinformation practices outside and beyond the West; it situates disinformation activities within the broader context of digital media industries; it provides a detailed analysis of the features that distinguish troll farms in the Arab world from those that emerged in other regions of the Global South; and it reconnects the research on disinformation to digital labor studies.
期刊介绍:
Social Media + Society is an open access, peer-reviewed scholarly journal that focuses on the socio-cultural, political, psychological, historical, economic, legal and policy dimensions of social media in societies past, contemporary and future. We publish interdisciplinary work that draws from the social sciences, humanities and computational social sciences, reaches out to the arts and natural sciences, and we endorse mixed methods and methodologies. The journal is open to a diversity of theoretic paradigms and methodologies. The editorial vision of Social Media + Society draws inspiration from research on social media to outline a field of study poised to reflexively grow as social technologies evolve. We foster the open access of sharing of research on the social properties of media, as they manifest themselves through the uses people make of networked platforms past and present, digital and non. The journal presents a collaborative, open, and shared space, dedicated exclusively to the study of social media and their implications for societies. It facilitates state-of-the-art research on cutting-edge trends and allows scholars to focus and track trends specific to this field of study.