Assessing BizDevOps maturity using international standards: Case studies and lessons learned

Abstract

DevOps has emerged as a practical approach to the interaction between development and operations. This approach has been extended to the interaction with business functions, generating the term BizDevOps. Although many proposals and tools support BizDevOps from a technical viewpoint, there has been no significant improvement in management aspects, such as evaluating the practices and processes involved in the area. This paper presents two case studies on the assessment of BizDevOps practices using MMBDO (Maturity Model for BizDevOps), a maturity model for BizDevOps based on international ICT standards. The case studies were conducted in two organizations with different profiles: a large multinational ICT company with a unit specialized in providing DevOps to the rest of the company and a small software development company that implements DevOps practices as part of its development system. The evidence we obtained in the case studies supports the adequacy of MMBDO for assessing the maturity of BizDevOps in real companies. Also, the combination of the two case studies supports the adequacy of the model for being used in companies with different sizes and levels of maturity. MMBDO is an adequate proposal for assessing the maturity of BizDevOps in software organizations and a suitable tool for process improvement.