Use of Crisis Communication Strategies by Food Bank Network During a Global Pandemic

IF 0.7 4区 管理学 Q4 PUBLIC ADMINISTRATION Journal of Homeland Security and Emergency Management Pub Date : 2024-02-29 DOI:10.1515/jhsem-2023-0018
Brittany “Brie” Haupt, Lauren Azevedo, Michael O’Grady
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Abstract

During the novel coronavirus pandemic (COVID-19), nonprofits needed to quickly rethink their strategies concerning the sustainability of their organizations along with communication regarding the crisis. The pandemic presented unique opportunities for understanding how service-oriented nonprofits, who must share timely and accurate information across stakeholders and work closely with partner organizations, can deliver services during crisis periods. Utilizing a case study approach, the focus of this study is the impact of COVID-19 on the Federation of Virginia Food Banks (FVFB), which is a 501(c)(3) nonprofit state association of food banks affiliated with Feeding America, by examining the use of crisis communication strategies utilized or not-utilized during the crisis response and recovery activities. The findings present practical implications for nonprofit organizations and their crisis response and recovery networks and a better understanding of the needs for nonprofit organizations to engage in crisis communication planning for diverse crises and planning resources.
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粮食银行网络在全球大流行病期间使用危机传播策略
在新型冠状病毒大流行(COVID-19)期间,非营利组织需要迅速重新思考其组织的可持续发展战略以及危机沟通策略。非营利组织以服务为导向,必须与利益相关者及时、准确地分享信息,并与伙伴组织密切合作,此次大流行为了解非营利组织如何在危机期间提供服务提供了独特的机会。弗吉尼亚食物银行联合会(FVFB)是一家隶属于 "喂养美国"(Feeding America)的 501(c)(3)非营利性州立食物银行协会,本研究采用案例研究的方法,通过考察危机应对和恢复活动中使用或未使用的危机沟通策略,重点研究 COVID-19 对弗吉尼亚食物银行联合会的影响。研究结果对非营利组织及其危机应对和恢复网络具有实际意义,并使人们更好地了解了非营利组织针对不同危机和规划资源进行危机传播规划的需求。
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来源期刊
CiteScore
8.80
自引率
12.50%
发文量
11
期刊介绍: The Journal of Homeland Security and Emergency Management publishes original, innovative, and timely articles describing research or practice in the fields of homeland security and emergency management. JHSEM publishes not only peer-reviewed articles, but also news and communiqués from researchers and practitioners, and book/media reviews. Content comes from a broad array of authors representing many professions, including emergency management, engineering, political science and policy, decision science, and health and medicine, as well as from emergency management and homeland security practitioners.
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