Patient experience of partnership: What is the relative value of interpersonal skill?

Abstract

Medical literature seems not to have a consistent definition of interpersonal skills, but there is a consensus on the value of emotional intelligence, empathy and effective communication. This editorial reflects on both empirical data and personal experience to consider the relative value of interpersonal versus technical skills in the patient experience of partnership in healthcare. It explores the question of whether technical or interpersonal skills are more valuable in medical care. On highlighting the different attitudes towards technical and interpersonal skills among patients in different medical specialities, this editorial suggests that the contemporary focus on interpersonal skills is driven by a recognition that patient experience encompasses more than just successful outcomes. The quality of a patient's remaining life and their sense of respect, care and dignity are also important. It concludes with the emphasis that both technical and interpersonal skills are crucial in patient care and that a holistic understanding of patient experience can enhance medical education and practice.