Digital Skills: The Unavoidable Tool for Use of Academic Libraries during Covid-19

Abstract

Aims: This study set out to establish the relationship between digital skills and the use of academic libraries in the Anglo-Saxon State Universities in Cameroon during the covid-19 period. Study Design:  The study adopted a sequential explanatory mixed method research design. Place and Duration of Study: The study was carried out in the University of Bamenda Central Library and the University of Buea Library from 2020 to 2023. Methodology: A sample of 377 was selected from library staff and users through simple random sampling. Instruments for data collection were an interview guide, an observation guide and a questionnaire. Validity of instruments was guaranteed with the help of subject and language experts. Reliability was guaranteed by the use of Cronbach’s alpha and a value of .83 was attained. The data collection process was achieved using both direct delivery and electronic methods (Google Forms and Phone calls). Response rate for the questionnaire was 92.16% and for the interviews, 80%. Data from interviews were analysed thematically, from observations narratively and data from the questionnaire analysed using both descriptively (frequencies and percentages) and inferentially (Pearson correlation and simple linear regression). Results: The study found a positive correlation between use of academic libraries and digital skills (r(329) = .531, p < .01). Regression analysis showed that Digital Skills is statistically a significant predictor of the use of academic libraries (β = .632, t =7.269, p < .001). Challenges witnessed in relation to digital skills of library users and staff include technophobia, software, poor digital skills, and limited access to digital tools and insufficient equipment. The libraries under study made efforts to manage challenges through: networking, training, adopting new software and machines, and IT staff. These challenges therefore served as a barrier to the effective use of academic libraries. Conclusion: The study concludes that digital skills is a significant predictor of use of academic libraries in crises periods and if such challenges identified are not properly addressed, libraries are likely to register lower rates of patrons’ use and satisfaction.