Quality Control Methods Using Quality Characteristics in Development and Operations

Abstract

Since the Software Quality Model was defined as an international standard, many quality assurance teams have used this quality model in a waterfall model for software development and quality control. As more software is delivered as a cloud service, various methodologies have been created with an awareness of the link between development productivity and operations, enabling faster development. However, most development methods are development-oriented with awareness of development progress, and there has been little consideration of methods that achieve quality orientation for continuous quality improvement and monitoring. Therefore, we developed a method to visualize the progress of software quality during development by defining quality goals in the project charter using the quality model defined in international standards, classifying each test by quality characteristics, and clarifying the quality ensured by each test. This was achieved by classifying each test by quality characteristics and clarifying the quality ensured by each test. To use quality characteristics as KPIs, it is necessary to manage test results for each test type and compare them with past build results. This paper explains how to visualize the quality to be assured and the benefits of using quality characteristics as KPIs and proposes a method to achieve rapid and high-quality product development.