{"title":"Enhancing big data analytics deployment: uncovering stakeholder dynamics and balancing salience in project roles","authors":"Maria Hoffmann Jensen, Maja Due Kadenic","doi":"10.1007/s11219-024-09665-5","DOIUrl":null,"url":null,"abstract":"<p>Deployment constitutes a pivotal aspect of data science projects, such as big data analytics (BDA). A comprehensive definition of successful deployment necessitates the integration of perspectives from both the project stakeholders and the end-users. However, adequate consideration of project stakeholders remains notably absent within the broader view of project deployment. This paper investigates the role of stakeholders in the deployment of BDA projects by applying an ethnographic research design throughout a 12-month period within a large multinational organization. The study employs critical systems heuristics concepts to identify stakeholder roles, which are subsequently classified and analyzed according to the salience model. The empirical findings point towards the missing link between the technical and the business aspects of a BDA project. The organizational function and product management, (capable of comprehending both the technical and business dimensions) must undertake a highly salient stakeholder role to effectively guide the project toward the successful deployment. Additionally, this role will be able to identify the exact beneficiaries, thus enabling them to increase their salience and their interests to resonate across the spectrum of project stakeholders. This study advances the knowledge and understanding of BDA deployment through the lens of a stakeholder perspective and systems thinking. It uncovers the necessary resources by mapping the social roles of a project and assessing their salience. Balancing role-based salience contributes to successful BDA project deployment.</p>","PeriodicalId":21827,"journal":{"name":"Software Quality Journal","volume":"91 1","pages":""},"PeriodicalIF":1.7000,"publicationDate":"2024-03-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Software Quality Journal","FirstCategoryId":"94","ListUrlMain":"https://doi.org/10.1007/s11219-024-09665-5","RegionNum":3,"RegionCategory":"计算机科学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"COMPUTER SCIENCE, SOFTWARE ENGINEERING","Score":null,"Total":0}
引用次数: 0
Abstract
Deployment constitutes a pivotal aspect of data science projects, such as big data analytics (BDA). A comprehensive definition of successful deployment necessitates the integration of perspectives from both the project stakeholders and the end-users. However, adequate consideration of project stakeholders remains notably absent within the broader view of project deployment. This paper investigates the role of stakeholders in the deployment of BDA projects by applying an ethnographic research design throughout a 12-month period within a large multinational organization. The study employs critical systems heuristics concepts to identify stakeholder roles, which are subsequently classified and analyzed according to the salience model. The empirical findings point towards the missing link between the technical and the business aspects of a BDA project. The organizational function and product management, (capable of comprehending both the technical and business dimensions) must undertake a highly salient stakeholder role to effectively guide the project toward the successful deployment. Additionally, this role will be able to identify the exact beneficiaries, thus enabling them to increase their salience and their interests to resonate across the spectrum of project stakeholders. This study advances the knowledge and understanding of BDA deployment through the lens of a stakeholder perspective and systems thinking. It uncovers the necessary resources by mapping the social roles of a project and assessing their salience. Balancing role-based salience contributes to successful BDA project deployment.
期刊介绍:
The aims of the Software Quality Journal are:
(1) To promote awareness of the crucial role of quality management in the effective construction of the software systems developed, used, and/or maintained by organizations in pursuit of their business objectives.
(2) To provide a forum of the exchange of experiences and information on software quality management and the methods, tools and products used to measure and achieve it.
(3) To provide a vehicle for the publication of academic papers related to all aspects of software quality.
The Journal addresses all aspects of software quality from both a practical and an academic viewpoint. It invites contributions from practitioners and academics, as well as national and international policy and standard making bodies, and sets out to be the definitive international reference source for such information.
The Journal will accept research, technique, case study, survey and tutorial submissions that address quality-related issues including, but not limited to: internal and external quality standards, management of quality within organizations, technical aspects of quality, quality aspects for product vendors, software measurement and metrics, software testing and other quality assurance techniques, total quality management and cultural aspects. Other technical issues with regard to software quality, including: data management, formal methods, safety critical applications, and CASE.