Analysing the Easing Language in Business English General Language Talks under the Perspective of Relationship Management Theory

Abstract

With the rapid development of globalisation, business communication has become more and more frequent in the international arena. In business English conversation, moderating language plays an important role as a communication strategy. Based on the perspective of relationship management theory, this paper explores the functions and strategies of de-escalation in business English talks. The results of the study show that de-escalation helps to establish and maintain good business relationships in business scenarios, and also positively affects the outcome of the talks. Finally, the paper puts forward some suggestions for the use of moderated language in business English talks to help business people communicate better across cultures.