Leadership in a Crisis: A Social Network Perspective on Leader Brokerage Strategy, Intra-Organizational Communication Patterns, and Business Recovery

IF 9.3 1区 管理学 Q1 BUSINESS Journal of Management Pub Date : 2024-03-27 DOI:10.1177/01492063241237227
Ning Li, Xiaoming Zheng, Dan Ni, Bradley L. Kirkman, Mengyi Zhang, Mingze Xu, Chenlin Liu
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引用次数: 0

Abstract

Catastrophic events can significantly disrupt businesses and, as a result, understanding how organizations adapt to a crisis is critical. Undeniably, leaders often play a crucial role in times of great uncertainty. Yet, it is unclear exactly how leaders can effectively guide organizations through a crisis. Extending theories of network brokerage and organizational adaptation research, we posit that compared to leaders creating structural holes in intra-organizational communication networks, those leaders bridging structural holes can build more effective communication networks with greater cohesion and higher efficiency. In turn, greater cohesion and higher efficiency subsequently drive organizational adaptation and business recovery in a multi-unit enterprise during the early outbreak of COVID-19. Our hypotheses are supported using multi-wave network surveys in 111 chain restaurants with over 3,000 employees. We demonstrate that, during a crisis, leaders can serve as a key architect to shape communication patterns to facilitate organizational adaptation to crises and drive business recovery with faster customer growth and continually decreasing personnel costs.
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危机中的领导力:从社会网络角度看领导者的经纪策略、组织内沟通模式和业务恢复
灾难性事件会严重扰乱企业,因此,了解组织如何适应危机至关重要。不可否认,领导者往往在极度不确定的时期发挥着至关重要的作用。然而,目前还不清楚领导者究竟如何才能有效地指导组织度过危机。通过扩展网络中介理论和组织适应性研究,我们假设,与在组织内部沟通网络中制造结构性漏洞的领导者相比,那些弥合结构性漏洞的领导者可以建立更有效的沟通网络,具有更强的凝聚力和更高的效率。反过来,更强的凝聚力和更高的效率又会推动一个多单位企业在 COVID-19 爆发初期的组织适应和业务恢复。我们对 111 家拥有 3,000 多名员工的连锁餐厅进行了多波网络调查,从而证实了我们的假设。我们证明,在危机期间,领导者可以充当塑造沟通模式的关键架构师,促进组织对危机的适应,并推动业务恢复,加快客户增长,持续降低人事成本。
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来源期刊
CiteScore
22.40
自引率
5.20%
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0
期刊介绍: The Journal of Management (JOM) aims to publish rigorous empirical and theoretical research articles that significantly contribute to the field of management. It is particularly interested in papers that have a strong impact on the overall management discipline. JOM also encourages the submission of novel ideas and fresh perspectives on existing research. The journal covers a wide range of areas, including business strategy and policy, organizational behavior, human resource management, organizational theory, entrepreneurship, and research methods. It provides a platform for scholars to present their work on these topics and fosters intellectual discussion and exchange in these areas.
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