Examination of the selection of logistics service providers

Abstract

The selection of logistics service providers plays a crucial role in the success of an organization's supply chain management. The new industrial revolution taking place today provides solutions that prioritize the issue of quality and also raise reliability to a new level, both on the service provider's and user's sides. As businesses grow and expand, the need for efficient and reliable logistics services becomes increasingly important. This study examines how to determine the criteria for the selection of logistics service providers in the current technological environment. The choice of logistics service provider has significant implications for an organization's operations and overall performance. Optimum selection can lead to enhanced customer satisfaction, cost savings, improved efficiency, and a competitive advantage. However, poor selection can result in logistical inefficiencies, decreased customer satisfaction, increased costs, and negative impacts on organizational reputation. Hence, careful consideration and evaluation of potential service providers are crucial. The digitized environment offers a solution for accessing large-scale databases, which provide well-founded decision evaluation plans based on a large number of samples. The quality characteristics influencing the logistics parameters were examined and weighted from the perspective of customer requirements. By exploring various aspects, we aim to shed light on the intricacies of this process and provide insights that can assist organizations in making informed decisions. We attempt to make the indices that appear as bottlenecks in the specified order more efficient using an optimization procedure.