{"title":"The Technology Solutions of Service Quality for Ship Repair Service Providers","authors":"Yu-Chang Hsu, Hua-An Lu, Ching-Wu Chu","doi":"10.5750/ijme.v165ia3.1194","DOIUrl":null,"url":null,"abstract":"Ship repair service providers (SRSPs) are divided into repair shops and repair yards. The process of evaluating the service quality of SRSPs is detailed in the ship management and operation procedures held by ship-owners, who must evaluate SRSPs annually to ensure the continued provision of high-quality maintenance and repair services. The high-quality repair services provided by SRSPs can also enhance the strength of ship-owners; ensure the ship successfully passes Flag, PSC, and CLASS inspections; and maintain the ship’s seaworthiness. This study combined fuzzy quality function deployment (FQFD) and grey relational analysis (GRA) to evaluate the service quality of SRSPs. The research findings revealed that “reasonable pricing and discount conditions” and “high-quality repairs and reliability-centred guarantee service” are the technical solutions that must be prioritised by repair shops and yards, respectively. Moreover, the evaluation criteria, technical solutions, and research results discussed in this study provide a reference for ship-owners and SRSPs.","PeriodicalId":50313,"journal":{"name":"International Journal of Maritime Engineering","volume":null,"pages":null},"PeriodicalIF":0.7000,"publicationDate":"2024-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Maritime Engineering","FirstCategoryId":"5","ListUrlMain":"https://doi.org/10.5750/ijme.v165ia3.1194","RegionNum":4,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"ENGINEERING, MARINE","Score":null,"Total":0}
引用次数: 0
Abstract
Ship repair service providers (SRSPs) are divided into repair shops and repair yards. The process of evaluating the service quality of SRSPs is detailed in the ship management and operation procedures held by ship-owners, who must evaluate SRSPs annually to ensure the continued provision of high-quality maintenance and repair services. The high-quality repair services provided by SRSPs can also enhance the strength of ship-owners; ensure the ship successfully passes Flag, PSC, and CLASS inspections; and maintain the ship’s seaworthiness. This study combined fuzzy quality function deployment (FQFD) and grey relational analysis (GRA) to evaluate the service quality of SRSPs. The research findings revealed that “reasonable pricing and discount conditions” and “high-quality repairs and reliability-centred guarantee service” are the technical solutions that must be prioritised by repair shops and yards, respectively. Moreover, the evaluation criteria, technical solutions, and research results discussed in this study provide a reference for ship-owners and SRSPs.
期刊介绍:
The International Journal of Maritime Engineering (IJME) provides a forum for the reporting and discussion on technical and scientific issues associated with the design and construction of commercial marine vessels . Contributions in the form of papers and notes, together with discussion on published papers are welcomed.