Relationship between job crafting and emotional exhaustion: focusing on the difference between effects of physical and cognitive crafting

IF 3.1 4区 管理学 Q2 MANAGEMENT Journal of Managerial Psychology Pub Date : 2024-04-18 DOI:10.1108/jmp-04-2023-0233
Megumi Ikeda, Satoshi Tanaka, Kaede Kido
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Abstract

Purpose

Recently, physical crafting has been found to positively affect emotional exhaustion through workload. However, the role of cognitive crafting in this process remains unexamined. To address this research gap, this study examined the relationship between cognitive crafting and emotional exhaustion, as well as whether cognitive crafting moderates the positive indirect effects of physical crafting on emotional exhaustion through workload.

Design/methodology/approach

The data were collected through an Internet survey conducted with 2,143 Japanese employees, and path regression analysis was conducted to analyze the data.

Findings

The results show that cognitive crafting was negatively correlated with emotional exhaustion, weakened the relationship between workload and emotional exhaustion and weakened the indirect effects of physical crafting on emotional exhaustion.

Practical implications

The practical implications of these findings suggest that practitioners should encourage the improvement of cognitive crafting. Implementation of job crafting interventions and customer participation could be effective in enhancing cognitive crafting.

Originality/value

The study provides a deeper understanding of how cognitive crafting influences emotional exhaustion and how it influences the process through which physical crafting influences emotional exhaustion, aligning with the transactional model. The results reiterate the importance of cognitive crafting, an aspect that has received little attention since the introduction of the job demands-resources (JD-R) model of job crafting.

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工作设计与情感衰竭之间的关系:关注身体设计与认知设计效果的差异
目的最近,人们发现体力劳动会通过工作量对情绪衰竭产生积极影响。然而,认知加工在这一过程中的作用仍未得到研究。为了填补这一研究空白,本研究探讨了认知手工制作与情绪衰竭之间的关系,以及认知手工制作是否调节了体力手工制作通过工作量对情绪衰竭产生的正向间接影响。研究结果研究结果表明,认知工艺与情感衰竭呈负相关,削弱了工作量与情感衰竭之间的关系,并削弱了体力工艺对情感衰竭的间接影响。原创性/价值这项研究加深了人们对认知工艺如何影响情绪衰竭以及认知工艺如何影响体力工艺影响情绪衰竭的过程的理解,这与交易模型是一致的。研究结果重申了认知塑造的重要性,自工作需求-资源(JD-R)工作塑造模型提出以来,认知塑造一直鲜有人关注。
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来源期刊
CiteScore
5.50
自引率
6.20%
发文量
26
期刊介绍: ■Communication and its influence on action ■Developments in leadership styles ■How managers achieve success ■How work design affects job motivation ■Influences on managerial priorities and time allocation ■Managing conflicts ■The decision-making process in Eastern and Western business cultures
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