Do you know your people?: Situated expertise and permeable expertise boundaries in complex project work

IF 7.4 1区 管理学 Q1 MANAGEMENT International Journal of Project Management Pub Date : 2024-04-01 DOI:10.1016/j.ijproman.2024.102588
Nataliia Korotkova , John R. Austin , Ermal Hetemi
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Abstract

In the context of complex and digitalized engineering projects, effectively orchestrating meta-knowledge that encompasses awareness of diverse expertise presents a significant challenge, as it requires crossing various boundaries. Situated expertise plays a critical role in this process, connecting individual or group-level meta-knowledge to wider expertise systems in projects. We report a case study exploring how group expertise boundaries influence situated expertise development in the oil and gas front-end project context. Through qualitative analysis, we underscore the role of permeable group expertise boundaries in fostering open situated expertise systems, allowing for meta-knowledge about individuals, groups, and digital technologies. This permeability is especially critical in innovative and non-contractual contexts. We identify four elements—strategy, structural design, interaction molding routines and roles, and digital boundary objects—that contribute to open situated expertise development. Our findings show that while digital boundary objects can mediate expertise boundaries by enabling communication and navigation of expertise in projects, the reach of situated expertise largely depends on interaction molding elements, particularly boundary-spanning roles. This study concludes by recommending that practitioners expand their meta-knowledge, rethink their strategic approaches to situating and utilizing expertise in projects, and carefully establish routines for using digital technologies to record and retrieve expertise.

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你了解你的员工吗?复杂项目工作中的情境专业知识和可渗透的专业知识边界
在复杂和数字化的工程项目中,有效协调包含各种专业知识意识的元知识是一项重大挑战,因为它需要跨越各种界限。情景专业知识在这一过程中发挥着关键作用,它将个人或小组层面的元知识与项目中更广泛的专业知识体系联系起来。我们报告了一项案例研究,探讨在石油和天然气前端项目中,群体专业知识的界限如何影响情景专业知识的发展。通过定性分析,我们强调了可渗透的小组专业知识边界在促进开放的情景专业知识系统中的作用,从而使有关个人、小组和数字技术的元知识成为可能。这种渗透性在创新和非契约背景下尤为重要。我们确定了四个要素--战略、结构设计、互动塑造常规和角色,以及数字边界对象--它们有助于开放式情境专业知识的发展。我们的研究结果表明,虽然数字边界对象可以通过促进项目中专业知识的交流和导航来调解专业知识的边界,但情境专业知识的覆盖范围在很大程度上取决于互动成型要素,尤其是跨越边界的角色。本研究最后建议,从业人员应扩展他们的元知识,重新思考他们在项目中定位和利用专业知识的战略方法,并认真建立使用数字技术记录和检索专业知识的常规。
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来源期刊
CiteScore
12.30
自引率
26.20%
发文量
83
审稿时长
59 days
期刊介绍: The International Journal of Project Management is recognized as a premier publication in the field of project management and organization studies. Our main objective is to contribute to the advancement of project management and project organizing through the publication of groundbreaking research. We are dedicated to presenting fresh insights and new knowledge in various domains, including project management, program management, portfolio management, project-oriented organizations, project networks, and project-oriented societies. We actively encourage submissions that explore project management and organizing from the perspectives of organizational behavior, strategy, supply chain management, technology, change management, innovation, and sustainability. By publishing high-quality research articles and reviews, we strive to revolutionize the academic landscape and propel the field of project management forward. We invite researchers, scholars, and practitioners to contribute to our journal and be a part of the progressive development in this exciting field.
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