{"title":"Procedure excellence: Changing paradigms to enable human reliability","authors":"Elliot Wolf‐Stokes, Rob Fisher","doi":"10.1002/prs.12603","DOIUrl":null,"url":null,"abstract":"A multi‐year review of process safety event learning data revealed that procedure usability and human factors were leading the trends of performance deviations by front‐line personnel. These insights prompted an enterprise‐wide Agile project to build capability focused on effective written guidance using science‐based tools and advanced error reduction techniques. Application of the Agile methodology was critical to gaining stakeholder commitment and establishing a comprehensive procedure integrity lifecycle to drive continuous improvement. Chemours partnered with an external consultant to create a holistic framework applicable to vital process safety roles with an orientation toward operational excellence. We share preliminary learnings and best practices leveraged from the nuclear industry, including systemic drivers to procedural deviations, the “top five error drivers” in written guidance, human performance modes (mental models), and key principles to enable human reliability.","PeriodicalId":20680,"journal":{"name":"Process Safety Progress","volume":null,"pages":null},"PeriodicalIF":1.0000,"publicationDate":"2024-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Process Safety Progress","FirstCategoryId":"5","ListUrlMain":"https://doi.org/10.1002/prs.12603","RegionNum":4,"RegionCategory":"工程技术","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"ENGINEERING, CHEMICAL","Score":null,"Total":0}
引用次数: 0
Abstract
A multi‐year review of process safety event learning data revealed that procedure usability and human factors were leading the trends of performance deviations by front‐line personnel. These insights prompted an enterprise‐wide Agile project to build capability focused on effective written guidance using science‐based tools and advanced error reduction techniques. Application of the Agile methodology was critical to gaining stakeholder commitment and establishing a comprehensive procedure integrity lifecycle to drive continuous improvement. Chemours partnered with an external consultant to create a holistic framework applicable to vital process safety roles with an orientation toward operational excellence. We share preliminary learnings and best practices leveraged from the nuclear industry, including systemic drivers to procedural deviations, the “top five error drivers” in written guidance, human performance modes (mental models), and key principles to enable human reliability.
期刊介绍：
Process Safety Progress covers process safety for engineering professionals. It addresses such topics as incident investigations/case histories, hazardous chemicals management, hazardous leaks prevention, risk assessment, process hazards evaluation, industrial hygiene, fire and explosion analysis, preventive maintenance, vapor cloud dispersion, and regulatory compliance, training, education, and other areas in process safety and loss prevention, including emerging concerns like plant and/or process security. Papers from the annual Loss Prevention Symposium and other AIChE safety conferences are automatically considered for publication, but unsolicited papers, particularly those addressing process safety issues in emerging technologies and industries are encouraged and evaluated equally.
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