Designing recordkeeping systems for transitional justice and peace: ‘on the ground’ experiences and practices relating to organizations supporting conflict-affected peoples

Abstract

This article presents survey results examining the design and implementation of recordkeeping systems for organizations supporting conflict-affected individuals displaced from their homes, lands, and property (HLP). The study highlights the potential of digital systems to overcome limitations of legacy HLP recordkeeping, but also addresses the risks associated with technology in vulnerable contexts. Emphasizing the connection between records and personal identity, the authors advocate for recordkeeping systems that consider the needs, rights, and dignity of displaced people. Drawing on participatory and rights-based approaches, a framework for supporting HLP claims through system design is proposed. The findings offer insights into tailoring such an approach for conflict-affected contexts, stressing the importance of technological upgrades and careful design considerations to prevent harm. The article aims to contribute to the development of effective recordkeeping systems for displaced populations, calling for further research and collaboration in this field.