Governance of Technologies and Information Systems for the Higher Education: Systematic Mapping of Study

Abstract

The pandemic has led to more attention to how technologies and information systems (T&IS) are governed in higher education institutions (HEI). However, many of the aspects are used to study them do not gather the expectations of those who benefit from these studies and the institutions are shocked as a result that major aspects of governance are not considered. This paper seeks to summarize the current knowledge that is available regarding the strategies adopted to know the state of governance of T&IS for the higher education between 2015 and 2021 years. A systematic mapping of studies was carried out to review the aspects that have been used by the researchers in the different studies. The results show that 30% of the works reviewed are broad and cover variables of operation, management, and government; they provide a renewed set of judgments, dimensions, and indicators to measure the level of institutional achievement, in addition COBIT v5 is the most widely used reference framework to measure capacities in governance of technology and information system for processes. The results obtained have made it possible to identify several opportunities in research such as creating a useful framework for HEI.