Comparison of the Audiological Knowledge of Three Chatbots: ChatGPT, Bing Chat, and Bard.

IF 1.6 4区医学 Q2 AUDIOLOGY & SPEECH-LANGUAGE PATHOLOGY Audiology and Neuro-Otology Pub Date : 2024-05-06 DOI:10.1159/000538983

W Wiktor Jedrzejczak, Krzysztof Kochanek

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Abstract

Introduction: The purpose of this study was to evaluate three chatbots - OpenAI ChatGPT, Microsoft Bing Chat (currently Copilot), and Google Bard (currently Gemini) - in terms of their responses to a defined set of audiological questions.

Methods: Each chatbot was presented with the same 10 questions. The authors rated the responses on a Likert scale ranging from 1 to 5. Additional features, such as the number of inaccuracies or errors and the provision of references, were also examined.

Results: Most responses given by all three chatbots were rated as satisfactory or better. However, all chatbots generated at least a few errors or inaccuracies. ChatGPT achieved the highest overall score, while Bard was the worst. Bard was also the only chatbot unable to provide a response to one of the questions. ChatGPT was the only chatbot that did not provide information about its sources.

Conclusions: Chatbots are an intriguing tool that can be used to access basic information in a specialized area like audiology. Nevertheless, one needs to be careful, as correct information is not infrequently mixed in with errors that are hard to pick up unless the user is well versed in the field.

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比较 ChatGPT、Bing Chat 和 Bard 三个聊天机器人的听力知识。

简介本研究旨在评估 OpenAI ChatGPT、Microsoft Bing Chat（目前为 Copilot）和 Google Bard（目前为 Gemini）这三种聊天机器人对一组特定听力问题的回答情况：方法：每个聊天机器人都要回答同样的 10 个问题。方法：每个聊天机器人都回答了同样的 10 个问题，作者用 1 到 5 分的李克特量表对回答进行评分。作者还考察了其他特征，如不准确或错误的数量以及提供参考资料的情况：所有三个聊天机器人给出的大多数回复都被评为满意或更好。不过，所有聊天机器人都至少出现了一些错误或不准确之处。ChatGPT 的总分最高，而 Bard 的总分最差。Bard 也是唯一一个无法回答其中一个问题的聊天机器人。ChatGPT 是唯一一个没有提供信息来源的聊天机器人：聊天机器人是一种有趣的工具，可用于获取听力学等专业领域的基本信息。然而，我们需要小心谨慎，因为正确的信息中经常夹杂着错误，除非用户精通该领域，否则很难发现这些错误。

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来源期刊

Audiology and Neuro-Otology 医学-耳鼻喉科学

CiteScore

3.20

自引率

6.20%

发文量

审稿时长

>12 weeks

期刊介绍： ''Audiology and Neurotology'' provides a forum for the publication of the most-advanced and rigorous scientific research related to the basic science and clinical aspects of the auditory and vestibular system and diseases of the ear. This journal seeks submission of cutting edge research opening up new and innovative fields of study that may improve our understanding and treatment of patients with disorders of the auditory and vestibular systems, their central connections and their perception in the central nervous system. In addition to original papers the journal also offers invited review articles on current topics written by leading experts in the field. The journal is of primary importance for all scientists and practitioners interested in audiology, otology and neurotology, auditory neurosciences and related disciplines.