Application of fuzzy Delphi technique to identify analytical lenses for determining the preparation of free and open source software projects for user experience maturity

IF 1.5 4区计算机科学 Q3 COMPUTER SCIENCE, SOFTWARE ENGINEERING Science of Computer Programming Pub Date : 2024-05-11 DOI:10.1016/j.scico.2024.103136

Phesto P. Namayala , Tabu S. Kondo

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Abstract

User eXperience (UX) significantly influences the success of free and open source software (FOSS) projects and is measured using UX capability maturity models (UXCMMs). Every organization desires higher levels of UX maturity; however, it requires upfront preparations and process quality control.

Harmonizing processes and analytical lenses for determining preparation for UX maturity are still challenging, and studies to create them are limited. The analysis is ad hoc and based on the actors’ will and experiences. This study proposes and validates analytical lenses.

Findings show that UX experts agreed that the lenses could be used with a consensus percentage of 81 %, the threshold value (d) = 0.112, and crisp values greater than α-cut = 0.5. On validation, 47.57 % of stakeholders agreed, and 52.43 % strongly agreed they were relevant. Results help evaluate the status quo and change culture and policies toward ideal preparation. Two areas are suggested for future research.

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应用模糊德尔菲技术确定分析透镜，以确定免费开源软件项目为用户体验成熟度所做的准备工作

用户体验（UX）在很大程度上影响着自由与开源软件（FOSS）项目的成功与否，用户体验能力成熟度模型（UXCMMs）可用于衡量用户体验项目的成功与否。每个组织都希望达到更高水平的用户体验成熟度，但这需要前期准备和过程质量控制。确定用户体验成熟度准备工作的统一过程和分析视角仍具有挑战性，而创建这些过程和视角的研究也很有限。分析是临时性的，以参与者的意愿和经验为基础。研究结果表明，用户体验专家一致认为可以使用这些分析透镜，共识率为 81%，阈值 (d) = 0.112，清晰度值大于 α-cut = 0.5。在验证方面，47.57% 的利益相关者表示同意，52.43% 的利益相关者表示非常同意这些相关性。结果有助于评估现状，改变文化和政策，实现理想的准备工作。建议今后在两个领域开展研究。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Science of Computer Programming 工程技术-计算机：软件工程

CiteScore

3.80

自引率

0.00%

发文量

审稿时长

67 days

期刊介绍： Science of Computer Programming is dedicated to the distribution of research results in the areas of software systems development, use and maintenance, including the software aspects of hardware design. The journal has a wide scope ranging from the many facets of methodological foundations to the details of technical issues andthe aspects of industrial practice. The subjects of interest to SCP cover the entire spectrum of methods for the entire life cycle of software systems, including • Requirements, specification, design, validation, verification, coding, testing, maintenance, metrics and renovation of software; • Design, implementation and evaluation of programming languages; • Programming environments, development tools, visualisation and animation; • Management of the development process; • Human factors in software, software for social interaction, software for social computing; • Cyber physical systems, and software for the interaction between the physical and the machine; • Software aspects of infrastructure services, system administration, and network management.

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