Application of Lean Six Sigma in Dermatology Practice

Kaycee Nguyen, Parneet Dhaliwal, Clay Cockerell
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Abstract

The Lean Six Sigma (LSS) methodology integrates two quality improvement techniques to enhance efficiency, reduce waste, and improve the quality of processes and products within an organization. While it has found application in various healthcare settings, to the best of our knowledge, there is currently no literature addressing its utilization in a community dermatology clinic. This study aimed to identify efficiency issues within a local dermatology clinic and implement targeted strategies to bolster collaboration, streamline processes, reduce wait times, augment patient volume, and enhance clinical outcomes and the quality of care. Five areas for improvement were identified: the building complex, front office, EMA system, medical assistants, and general improvements. The executed changes effectively standardized multiple processes, mitigated the potential for errors, and minimized task duration. These findings underscore the efficacy of LSS as a potent tool for enhancing efficiency and reducing waste. Efforts should be directed toward the incorporation of LSS techniques for quality improvement within healthcare systems, both internally and across interconnected entities.
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精益六西格玛在皮肤科实践中的应用
精益六西格玛(LSS)方法整合了两种质量改进技术,以提高效率、减少浪费并改进组织内的流程和产品质量。虽然精益六西格玛已在各种医疗机构中得到应用,但据我们所知,目前还没有任何文献介绍其在社区皮肤科诊所中的应用。本研究旨在确定当地一家皮肤科诊所的效率问题,并实施有针对性的策略来加强合作、简化流程、减少等待时间、增加患者数量、提高临床效果和护理质量。确定了五个需要改进的领域:综合大楼、前台、EMA 系统、医疗助理和总体改进。所实施的改革有效地规范了多个流程,减少了出错的可能性,并最大限度地缩短了任务持续时间。这些发现强调了 LSS 作为提高效率和减少浪费的有效工具的功效。应努力在医疗系统内部和相互关联的实体中采用 LSS 技术来提高质量。
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