Overview of the State of Influence of Information Technology on the Government Sector in Bosnia and Herzegovina

Abstract

In today’s technology world, many businesses rely on information technology. This influence has its reflection also on government sectors. Services and work are based on using different information technology programs, internal and external apps, digital documents, signatures etc. Information technology requires the entire package of knowledge, skills, and competencies necessary for employees within a government organization to master and to achieve organizational goals. In first, digital competences are a basis that civil servants must have in order to master day-to-day business activities. These digital competences are not only learned, but through life-long learning they complement, perfect and create new ones. As one of the new scientific approaches, this article uses one of the innovative explanations as well as indicators of adaptation to a changing work environment. In short, human capital is the subject analyzed with influences for continuous improvement of knowledge and learning as well as influences of information technology. This process of adaptation to change, transforms critical business capabilities into modern ones. Through desk and situation analysis with government officials, the study found that the impact of information technology on the work environment is evident, and that environment includes a range of digital skills, continuous learning, and modern skills that combines in one. The conclusions of this paper are necessary for the continuous monitoring and professionalization of government employees in the areas of using information technology in their daily work.