Information Management in Hospital Unit Daily Operations: A Descriptive Study With Nurses and Physicians.

IF 1.3 4区 医学 Q4 COMPUTER SCIENCE, INTERDISCIPLINARY APPLICATIONS Cin-Computers Informatics Nursing Pub Date : 2024-08-01 DOI:10.1097/CIN.0000000000001142
Hanna von Gerich, Laura-Maria Peltonen
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Abstract

Operations management of a hospital unit is a shared activity involving nursing and medical professionals, characterized by suddenly changing situations, constant interruptions, and ad hoc decision-making. Previous studies have explored the informational needs affecting decision-making, but only limited information has been collected regarding factors affecting information management related to the daily operations of hospital units. The aim of this study was to describe the experiences of nursing and medical professionals of information management in the daily operations of hospital units. This qualitative study consists of interviews following the critical incidence technique. Twenty-six nurses and eight physicians working in operational leadership roles in hospital units were interviewed, and the data were subjected to thematic analysis. The data analysis showed that strengths of current systems were organizational operational procedures, general instruments supporting information management, and a digital operations dashboard, whereas opportunities for improvement included the information architecture, quality of information, and technology use. The study findings highlight that despite several decades of efforts to provide solutions to support information management in hospital daily operations, further measures need to be taken in developing and implementing information systems with user-centered strategies and systematic approaches to better support healthcare professionals.

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医院科室日常运作中的信息管理:以护士和医生为对象的描述性研究。
医院科室的运营管理是一项涉及护理和医疗专业人员的共同活动,其特点是情况瞬息万变、不断中断和临时决策。以往的研究探讨了影响决策的信息需求,但对于影响医院科室日常运营信息管理的因素,收集到的信息非常有限。本研究旨在描述护理和医疗专业人员在医院日常运作中的信息管理经验。这项定性研究包括采用关键事件技术进行的访谈。研究人员对 26 名护士和 8 名医生进行了访谈,他们均在医院科室担任业务领导职务,研究人员对访谈数据进行了专题分析。数据分析结果表明,当前系统的优势在于组织运作程序、支持信息管理的一般工具和数字化运营仪表板,而需要改进的地方包括信息架构、信息质量和技术使用。研究结果突出表明,尽管几十年来人们一直在努力为医院日常运营中的信息管理提供解决方案,但仍需采取进一步措施,以用户为中心的策略和系统化方法开发和实施信息系统,为医护人员提供更好的支持。
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来源期刊
Cin-Computers Informatics Nursing
Cin-Computers Informatics Nursing 工程技术-护理
CiteScore
2.00
自引率
15.40%
发文量
248
审稿时长
6-12 weeks
期刊介绍: For over 30 years, CIN: Computers, Informatics, Nursing has been at the interface of the science of information and the art of nursing, publishing articles on the latest developments in nursing informatics, research, education and administrative of health information technology. CIN connects you with colleagues as they share knowledge on implementation of electronic health records systems, design decision-support systems, incorporate evidence-based healthcare in practice, explore point-of-care computing in practice and education, and conceptually integrate nursing languages and standard data sets. Continuing education contact hours are available in every issue.
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