EFFECTS OF EMOTIONAL EXHAUSTION ON DELIVERY OF PROFESSIONALS FUNCTIONS IN UASIN GISHU COUNTY

Abstract

The purpose of this study was to find out the effects of emotional exhaustion have on delivery of professional functions among university lecturers in Uasin Gishu County, kenya. The study adopted the Multidimensional Theory of burnout by Christina Maslach (1946). The study used embedded research design in the mixed method and phenomenological approach. The target population included all universities, all lecturers, and all counselors. Simple random sampling was used to select 2 public universities and Purposive sampling was used to sample 1 private university. Simple random sampling technique was used to sample 178 lecturers. Three counselors were sampled using purposive sampling from the sampled universities. Qualitative research was analyzed in theme derived from the research questions while quantitative data was coded and analyzed using the Statistical Package for Social Science Version 26.0.using descriptive statistics and presented using frequencies and percentages. The hypotheses were tested using linear and multiple regressions. Findings on the hypotheses established that emotional exhaustion, F (1, 95) = 4.435, p =0.038, had statistically significant relationship with the delivery of professional functions. The study will be beneficial to the Ministry of Education, university lecturers and the counsellors. The study recommends that university administrations regularize the workload and working schedules to ensure that lecturers are not overwhelmed by workload to reduce work burnout. KEYWORDS: Emotional Exhaustion, Delivery, Professional Functions, Phenomenological Approach