Darius Hennekeuser, Daryoush Vaziri, David Golchinfar, Gunnar Stevens
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引用次数: 0
Abstract
The application and use cases for conversational agents (CAs) are versatile. Smart speakers such as Alexa and Google Home are used in smart home environments, digital agents are integrated into car systems and chatbots are increasingly used in customer service processes. However, human–computer interaction researchers identify and investigate a wide-ranging variety of aspects impeding the usage of CAs by end-users. In general, impediments differ depending on use case contexts, user group characteristics and the CA’s technological infrastructure. Hence, it is difficult and often ambiguous for designers and developers to generate an appropriate awareness about aspects impeding CA usage. We address this problem, by conducting a systematic review of 65 publications surveying impeding aspects of the usage of CAs.
会话代理（CA）的应用和用例多种多样。Alexa 和 Google Home 等智能扬声器被用于智能家居环境，数字代理被集成到汽车系统中，聊天机器人也越来越多地用于客户服务流程。然而，人机交互研究人员发现并调查了阻碍终端用户使用 CA 的各种因素。一般来说，阻碍因素因使用情况、用户群特征和 CA 的技术基础设施而异。因此，对于设计者和开发者来说，要适当认识到阻碍 CA 使用的各个方面是很困难的，而且往往是模棱两可的。为了解决这一问题，我们对 65 篇调查 CA 使用障碍方面的出版物进行了系统回顾。
期刊介绍：
Interacting with Computers: The Interdisciplinary Journal of Human-Computer Interaction, is an official publication of BCS, The Chartered Institute for IT and the Interaction Specialist Group .
Interacting with Computers (IwC) was launched in 1987 by interaction to provide access to the results of research in the field of Human-Computer Interaction (HCI) - an increasingly crucial discipline within the Computer, Information, and Design Sciences. Now one of the most highly rated journals in the field, IwC has a strong and growing Impact Factor, and a high ranking and excellent indices (h-index, SNIP, SJR).
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