Ignoring and collective passivity in relation to information systems: How actors avoided engagement with data about wait times in Swedish healthcare

IF 5.7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Information and Organization Pub Date : 2024-06-14 DOI:10.1016/j.infoandorg.2024.100523
David Ebbevi , Anna Essén , Anna Stevenson
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Abstract

Although digital technology (DT) is often introduced with the aim of enhancing organizational knowledge transfer and learning, these aims often fail to materialize. The information systems (IS) literature attributes such unexpected outcomes to inappropriate technology design and implementation, as well as to overuse, misuse, and non-use of technology. However, we know little about how actors misuse or fail to use technology and data, thereby failing to acquire and act upon the knowledge necessary to achieve organizational learning. Leveraging the literature on strategic ignorance, we explore how actors expected to use technology for learning purposes justify their non-engagement with it. Studying an implementation of a DT with the purpose of facilitating organizational learning on basis of provided data in health care, we identify seven ignoring justifications through which the target users of the DT avoided key knowledge acquisition and knowledge-based action activities. These sensemaking behaviors accumulated to a state of collective passivity in relation to the DT. Our conceptualization contributes to and connects theories of organizational learning in the IS literature and strategic ignoring.

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对信息系统的忽视和集体被动:行动者如何避免接触瑞典医疗机构的等待时间数据
尽管引入数字技术(DT)的目的往往是为了加强组织的知识转移和学习,但这些目的往往无法实现。信息系统(IS)文献将这种意想不到的结果归咎于不恰当的技术设计和实施,以及过度使用、滥用和不使用技术。然而,我们对行动者如何滥用或不使用技术和数据,从而无法获取实现组织学习所需的知识并据此采取行动却知之甚少。利用有关战略无知的文献,我们探讨了预期将技术用于学习目的的行动者如何证明他们不使用技术是合理的。通过研究以促进组织学习为目的、基于医疗保健领域所提供数据的数据挖掘技术的实施情况,我们发现了数据挖掘技术的目标用户回避关键知识获取和基于知识的行动活动的七种忽视理由。这些 "感知制造 "行为导致了与数据传输相关的集体被动状态。我们的概念设计有助于将信息系统文献中的组织学习理论与战略忽视联系起来。
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来源期刊
CiteScore
11.20
自引率
1.60%
发文量
18
期刊介绍: Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.
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