Population Service Innovation Based on Integrated Population Information System (SINTREN)

Abstract

Dispendukcapil Cirebon Regency launched the SINTREN (Integrated Population Information System) website in March 2020 during the COVID-19 pandemic. In 2022, data synchronization issues arose due to the SIAK system migration, making SINTREN inaccessible. It was relaunched on April 2, 2023, with improvements. This study evaluates SINTREN's digital service innovation and identifies implementation challenges. Using a qualitative approach with interviews, observations, literature studies, and documentation, the analysis is based on Rogers' (2003) five indicators: Relative Advantage, Suitability, Complexity, Likelihood of Trying, and Observability. Results show that while SINTREN facilitates population document management, its use remains suboptimal due to poor community reception. Challenges include technological illiteracy, hesitance to input personal data, network issues, the need for physical visits to obtain ID cards, and inadequate socialization efforts. Despite these benefits, SINTREN faces complexity, suitability, and Observation issues. Dispendukcapil is addressing these by introducing new innovations for village devices to enhance population administration services.