Reconfiguring the alterity relation: the role of communication in interactions with social robots and chatbots

IF 4.7 Q2 COMPUTER SCIENCE, ARTIFICIAL INTELLIGENCE AI & Society Pub Date : 2024-06-06 DOI:10.1007/s00146-024-01953-9

Dakota Root

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Abstract

Don Ihde’s alterity relation focuses on the quasi-otherness of dynamic technologies that interact with humans. The alterity relation is one means to study relations between humans and artificial intelligence (AI) systems . However, research on alterity relations has not defined the difference between playing with a toy, using a computer, and interacting with a social robot or chatbot. We suggest that Ihde’s quasi-other concept fails to account for the interactivity, autonomy, and adaptability of social robots and chatbots, which more closely approach human alterity. In this article, we will examine experiences with a chatbot, Replika, and a humanoid robot, a RealDoll, to show how some users experience AI systems as companions. First, we show that the perception of social robots and chatbots as intimate companions is grounded in communication. Advances in natural language processing (NLP) and natural language generation (NLG) allow a relationship to form between some users and social robots and chatbots. In this relationship, some users experience social robots and chatbots as more than quasi-others. We will use Kanemitsu’s another-other concept to analyze cases where social robots and chatbots should be distinguished from quasi-others.

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重构改变性关系：交流在与社交机器人和聊天机器人互动中的作用

Don Ihde的替代性关系关注的是与人类互动的动态技术的准他者性。交替关系是研究人与人工智能系统之间关系的一种手段。然而，对另类关系的研究并没有定义玩玩具、使用电脑和与社交机器人或聊天机器人互动之间的区别。我们认为Ihde的准他者概念没有考虑到社交机器人和聊天机器人的互动性、自主性和适应性，它们更接近人类的替代性。在本文中，我们将研究聊天机器人Replika和人形机器人RealDoll的使用体验，以展示一些用户如何将AI系统视为同伴。首先，我们表明社交机器人和聊天机器人作为亲密伴侣的感知是基于交流的。自然语言处理（NLP）和自然语言生成（NLG）的进步使得一些用户与社交机器人和聊天机器人之间形成了一种关系。在这种关系中，一些用户将社交机器人和聊天机器人视为更多的准他人。我们将使用Kanemitsu的另一个-另一个概念来分析社交机器人和聊天机器人应该与准他者区分开来的情况。

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来源期刊

AI & Society COMPUTER SCIENCE, ARTIFICIAL INTELLIGENCE-

CiteScore

8.00

自引率

20.00%

发文量

257

期刊介绍： AI & Society: Knowledge, Culture and Communication, is an International Journal publishing refereed scholarly articles, position papers, debates, short communications, and reviews of books and other publications. Established in 1987, the Journal focuses on societal issues including the design, use, management, and policy of information, communications and new media technologies, with a particular emphasis on cultural, social, cognitive, economic, ethical, and philosophical implications. AI & Society has a broad scope and is strongly interdisciplinary. We welcome contributions and participation from researchers and practitioners in a variety of fields including information technologies, humanities, social sciences, arts and sciences. This includes broader societal and cultural impacts, for example on governance, security, sustainability, identity, inclusion, working life, corporate and community welfare, and well-being of people. Co-authored articles from diverse disciplines are encouraged. AI & Society seeks to promote an understanding of the potential, transformative impacts and critical consequences of pervasive technology for societies. Technological innovations, including new sciences such as biotech, nanotech and neuroscience, offer a great potential for societies, but also pose existential risk. Rooted in the human-centred tradition of science and technology, the Journal acts as a catalyst, promoter and facilitator of engagement with diversity of voices and over-the-horizon issues of arts, science, technology and society. AI & Society expects that, in keeping with the ethos of the journal, submissions should provide a substantial and explicit argument on the societal dimension of research, particularly the benefits, impacts and implications for society. This may include factors such as trust, biases, privacy, reliability, responsibility, and competence of AI systems. Such arguments should be validated by critical comment on current research in this area. Curmudgeon Corner will retain its opinionated ethos. The journal is in three parts: a) full length scholarly articles; b) strategic ideas, critical reviews and reflections; c) Student Forum is for emerging researchers and new voices to communicate their ongoing research to the wider academic community, mentored by the Journal Advisory Board; Book Reviews and News; Curmudgeon Corner for the opinionated. Papers in the Original Section may include original papers, which are underpinned by theoretical, methodological, conceptual or philosophical foundations. The Open Forum Section may include strategic ideas, critical reviews and potential implications for society of current research. Network Research Section papers make substantial contributions to theoretical and methodological foundations within societal domains. These will be multi-authored papers that include a summary of the contribution of each author to the paper. Original, Open Forum and Network papers are peer reviewed. The Student Forum Section may include theoretical, methodological, and application orientations of ongoing research including case studies, as well as, contextual action research experiences. Papers in this section are normally single-authored and are also formally reviewed. Curmudgeon Corner is a short opinionated column on trends in technology, arts, science and society, commenting emphatically on issues of concern to the research community and wider society. Normal word length: Original and Network Articles 10k, Open Forum 8k, Student Forum 6k, Curmudgeon 1k. The exception to the co-author limit of Original and Open Forum (4), Network (10), Student (3) and Curmudgeon (2) articles will be considered for their special contributions. Please do not send your submissions by email but use the "Submit manuscript" button. NOTE TO AUTHORS: The Journal expects its authors to include, in their submissions: a) An acknowledgement of the pre-accept/pre-publication versions of their manuscripts on non-commercial and academic sites. b) Images: obtain permissions from the copyright holder/original sources. c) Formal permission from their ethics committees when conducting studies with people.

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