Boundary work and high-reliability organizing in interorganizational collaborations

IF 5.7 2区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE Information and Organization Pub Date : 2024-06-28 DOI:10.1016/j.infoandorg.2024.100524
Tammy E. Beck , Stephanie T. Solansky , Daniel J. Davis , Karen Ford-Eickhoff , Donde Plowman
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引用次数: 0

Abstract

Consider the massive recovery response that included over 25,000 professionals and volunteers representing more than 120 organizations tasked with locating both human remains and vehicle debris following the Columbia Space Shuttle tragedy. Despite the daunting scope of the initial search area – 2.28 million acres of land – participating members were successful in their efforts to achieve the collective's goals. We contend that the response effort was effective because relatively disparate organizations and governmental agencies came together and ultimately exemplified the hallmarks of high reliability organizing (HRO). Our study explores how the transition in boundaries made this possible. Using interview and secondary data from our case study, we explore how individuals engaged in boundary work that facilitated boundary transformation. Specifically, we document how individuals interacted with a data visualization system to temper the physical, social, temporal, and scope boundary tensions initially present following the disaster. Amidst an emergent, messy, and complex setting, the interaction with a boundary object allowed for unity in diversity of participating organizations, a common language through mapping, a form of trichordal temporal and rapid sensemaking, and a foundation for dynamic decision making. Therefore, our study yields critical insights into how organizational members engage in boundary work to aid HRO collaborations.

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组织间合作中的边界工作和高可靠性组织工作
在航天飞机失事后,有代表 120 多个组织的 25 000 多名专业人员和志愿者参与了大规模的恢复工作,他们的任务是寻找遗骸和飞行器碎片。尽管最初的搜索区域范围巨大(228 万英亩土地),但参与成员成功地实现了集体目标。我们认为,这次应对行动之所以有效,是因为相对不同的组织和政府机构走到了一起,并最终体现了高可靠性组织(HRO)的特点。我们的研究探讨了边界的转换是如何实现这一点的。利用案例研究中的访谈和二手数据,我们探讨了个人如何参与边界工作,从而促进边界转型。具体来说,我们记录了个人如何与数据可视化系统互动,以缓和灾后最初出现的物理、社会、时间和范围边界紧张关系。在一个突发、混乱和复杂的环境中,与边界对象的互动使参与组织在多样性中实现了统一,通过制图获得了共同语言,形成了一种三和弦的时间和快速感知,并为动态决策奠定了基础。因此,我们的研究对组织成员如何参与边界工作以帮助人力资源外包合作提出了重要见解。
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来源期刊
CiteScore
11.20
自引率
1.60%
发文量
18
期刊介绍: Advances in information and communication technologies are associated with a wide and increasing range of social consequences, which are experienced by individuals, work groups, organizations, interorganizational networks, and societies at large. Information technologies are implicated in all industries and in public as well as private enterprises. Understanding the relationships between information technologies and social organization is an increasingly important and urgent social and scholarly concern in many disciplinary fields.Information and Organization seeks to publish original scholarly articles on the relationships between information technologies and social organization. It seeks a scholarly understanding that is based on empirical research and relevant theory.
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