The experiences of healthcare providers who refer to a campus-based pharmacy clinic: a qualitative analysis.

IF 1.1 Q4 PRIMARY HEALTH CARE Journal of primary health care Pub Date : 2024-06-01 DOI:10.1071/HC24022
Tara F Wheeler, Sharon Leitch, Carlo A Marra
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Abstract

Introduction The University of Otago School of Pharmacy Clinic (the Clinic) is a campus-based non-dispensing clinic that offers consultation-based medicines optimisation services to patients. Aim This project aims to understand the experiences and opinions of healthcareproviders who have referred patients to the School of Pharmacy Clinic, specifically: their motivation for referring patients; how the Clinic impacts providers, patients and the wider health system; provider satisfaction; and opportunities for further collaboration. Methods Semi-structured interviews were used to collect data from 15 participants who represented five health professions. An inductive reflexive thematic analysis approach was used to analyse the dataset from which codes and themes were developed. Normalisation Process Theory (NPT) was used to structure the interview guide and as a framework to present themes. Results Seven themes were developed; 'Perceptions of Pharmacists' (Coherence), 'Motivators for Engagement' and 'Barriers to Engagement' (Cognitive Participation), 'Utility of Pharmacist Feedback' and 'Opportunities' (Collective Action) and 'Referrers' Experiences' and 'Patient-centred Care' (Reflexive Action). Discussion Healthcare providers described predominantly positive experiences. Medically complex cases and patients requiring medicines education were most likely to be referred for consultation. Engaging with the Clinic presented valuable opportunities for interprofessional collaborative practice and continuing professional education. Referrers would like more regular contact with Clinic pharmacists to encourage interprofessional collaborative relationships. Patients were thought to benefit from their pharmacist's clinical expertise, time, patient-centred approach and subsequent medication and health optimisation. Integration of Clinic pharmacists into specialist outpatient clinics at Dunedin Hospital may broaden the scope and improve efficiency of their services.

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转诊到校园药房诊所的医疗服务提供者的经验:定性分析。
简介:奥塔哥大学药学院诊所(以下简称 "诊所")是一家以校园为基地的非配药诊所,为患者提供以咨询为基础的药物优化服务。本项目旨在了解曾向药学院诊所转介病人的医疗服务提供者的经验和意见,特别是:他们转介病人的动机;诊所如何影响医疗服务提供者、病人和更广泛的医疗系统;医疗服务提供者的满意度;以及进一步合作的机会。研究方法 采用半结构式访谈法,从代表五个医疗专业的 15 位参与者那里收集数据。采用归纳式反思主题分析方法对数据集进行分析,并从中生成代码和主题。归一化过程理论(NPT)被用来构建访谈指南,并作为呈现主题的框架。结果 确定了七个主题:"对药剂师的看法"(一致性)、"参与的动机 "和 "参与的障碍"(认知参与)、"药剂师反馈的效用 "和 "机会"(集体行动)以及 "转诊者的经历 "和 "以患者为中心的护理"(反思行动)。讨论 医疗服务提供者描述的经验主要是积极的。病情复杂的病例和需要接受药物教育的病人最有可能被转诊。与诊所的合作为跨专业合作实践和继续专业教育提供了宝贵的机会。转介者希望与诊所药剂师有更多定期联系,以鼓励跨专业合作关系。患者认为,药剂师的临床专业知识、时间、以患者为中心的方法以及随后的用药和健康优化都能让他们受益。将诊所药剂师纳入达尼丁医院的专科门诊可扩大其服务范围并提高效率。
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来源期刊
Journal of primary health care
Journal of primary health care PRIMARY HEALTH CARE-
CiteScore
2.70
自引率
16.70%
发文量
79
审稿时长
28 weeks
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