Emotional and cognitive trust in artificial intelligence: A framework for identifying research opportunities

IF 6.3 2区 心理学 Q1 PSYCHOLOGY, MULTIDISCIPLINARY Current Opinion in Psychology Pub Date : 2024-06-24 DOI:10.1016/j.copsyc.2024.101833
Breagin K. Riley , Andrea Dixon
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Abstract

This article briefly summarizes trust as a multi-dimensional construct, and trust in AI as a unique but related construct. It argues that because trust in AI is couched within an economic landscape, these two frameworks should be combined to understand the dynamics of trust in AI as it is currently implemented. The review focuses on healthcare and law enforcement as two industries that have adopted AI in ways that do and do not engender trust from stakeholders. The framework is applied to both industries to highlight where and why varying trust in AI is observed. Then seven research questions are posed, and researchers are encouraged to test the proposed framework in other AI-reliant contexts, like education and employment.

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人工智能中的情感和认知信任:确定研究机会的框架
本文简要概述了作为一种社会和经济结构的信任,以及作为一种独特但相关的结构的人工智能信任。文章认为,由于人工智能中的信任是在经济环境下产生的,因此应将这两个框架结合起来,以了解目前实施的人工智能中的信任动态。本综述将重点放在医疗保健和执法这两个行业上,这两个行业采用人工智能的方式确实和不确实都赢得了利益相关者的信任。该框架适用于这两个行业,以突出人工智能在哪些方面以及为什么会出现不同的信任度。然后提出了七个研究问题,并鼓励研究人员在其他依赖人工智能的环境(如教育和就业)中测试所提出的框架。
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来源期刊
Current Opinion in Psychology
Current Opinion in Psychology PSYCHOLOGY, MULTIDISCIPLINARY-
CiteScore
12.10
自引率
3.40%
发文量
293
审稿时长
53 days
期刊介绍: Current Opinion in Psychology is part of the Current Opinion and Research (CO+RE) suite of journals and is a companion to the primary research, open access journal, Current Research in Ecological and Social Psychology. CO+RE journals leverage the Current Opinion legacy of editorial excellence, high-impact, and global reach to ensure they are a widely-read resource that is integral to scientists' workflows. Current Opinion in Psychology is divided into themed sections, some of which may be reviewed on an annual basis if appropriate. The amount of space devoted to each section is related to its importance. The topics covered will include: * Biological psychology * Clinical psychology * Cognitive psychology * Community psychology * Comparative psychology * Developmental psychology * Educational psychology * Environmental psychology * Evolutionary psychology * Health psychology * Neuropsychology * Personality psychology * Social psychology
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