Discovering students' continuous intentions to use ChatGPT in higher education: a tale of two theories

IF 2.3 Q1 EDUCATION & EDUCATIONAL RESEARCH Asian Education and Development Studies Pub Date : 2024-07-01 DOI:10.1108/aeds-04-2024-0096

Christine Nya-Ling Tan, Mcxin Tee, Kian Yeik Koay

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Abstract

Purpose

This study investigates the factors affecting university students’ intentions to continuously use ChatGPT by integrating the UTAUT3 (Unified Theory of Acceptance and Use of Technology) and ISS (Information Systems Success) theories.

Design/methodology/approach

By using self-reported questionnaires, 388 usable data from university students in Malaysia were analysed using partial least squares structural equation modelling.

Findings

The results indicate that hedonic motivation, habit, and facilitating conditions significantly impact students’ continuous intentions to utilise ChatGPT. Furthermore, system quality, information quality, service quality, and conversational quality significantly influence students’ ChatGPT satisfaction. Crucially, satisfaction is a critical factor in continuous intention to utilise ChatGPT.

Originality/value

This research integrates UTAUT3 and ISS theories to understand factors influencing university students’ satisfaction with continuous intentions to use ChatGPT, filling the gap in previous studies that have focused on these theories separately.

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在高等教育中发现学生使用 ChatGPT 的持续意向：两种理论的故事

目的本研究通过整合UTAUT3（技术接受和使用统一理论）和 ISS（信息系统成功）理论，对影响大学生持续使用 ChatGPT 意图的因素进行了调查。研究结果表明，享乐动机、习惯和便利条件对学生持续使用 ChatGPT 的意图有显著影响。此外，系统质量、信息质量、服务质量和对话质量也对学生的 ChatGPT 满意度有重大影响。至关重要的是，满意度是影响持续使用 ChatGPT 意图的关键因素。原创性/价值本研究整合了UTAUT3 和 ISS 理论，以了解影响大学生持续使用 ChatGPT 意图满意度的因素，填补了以往研究分别关注这些理论的空白。

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来源期刊

Asian Education and Development Studies EDUCATION & EDUCATIONAL RESEARCH-

CiteScore

5.50

自引率

0.00%

发文量

期刊介绍： Asian Education and Development Studies (AEDS) is a new journal showcasing the latest research on education, development and governance issues in Asian contexts. AEDS fosters cross-boundary research with the aim of enhancing our socio-scientific understanding of Asia. AEDS invites original empirical research, review papers and comparative analyses as well as reports and research notes around education, political science, sociology and development studies. Articles with strong comparative perspectives and regional insights will be especially welcome. In-depth examinations of the role of education in the promotion of social, economic, cultural and political development in Asia are also encouraged. AEDS is the official journal of the Hong Kong Educational Research Association. Key topics for submissions: Educational development in Asia, Globalization and regional responses from Asia, Social development and social policy in Asia, Urbanization and social change in Asia, Politics and changing governance in Asia, Critical development issues and policy implications in Asia, Demographic change and changing social structure in Asia. Key subject areas for research submissions: Education, Political Science, Sociology , Development Studies .