What drives employees' job performance in green hotels? The mediating effect of employee positive mood and satisfaction

IF 8.3 2区管理学 Q1 BUSINESS Corporate Social Responsibility and Environmental Management Pub Date : 2024-06-25 DOI:10.1002/csr.2892

Mai Ngoc Khuong, Nguyen Thi Minh Phuong

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Abstract

What is vague about identifying the impact of Green Human Resource Management practices (GHRMPs) on employee job performance remains under‐explored in the hospitality literature. Based on the theory of planned behavior, this research examines the role of GHRMPs on employee job performance through employee satisfaction and positive mood. Data was collected from 647 staff in 12 hotels from October 2022 to March 2023 and analyzed through PLS_SEM. Results showed that all factors of GHRMPs positively influence positive moods. The non‐significant result is green knowledge and job satisfaction, whereas green attitudes, green skills, and positive moods directly affect job satisfaction. Also, the role of GHRMPs is to strengthen the positive influence of job performance directly and indirectly through positive mood and job satisfaction. However, environmental skills did not affect job performance. This research provides some contributions to the hospitality literature and practical implications for managers of hotels and practitioners.

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绿色酒店中员工工作绩效的驱动因素是什么？员工积极情绪和满意度的中介效应

关于绿色人力资源管理实践（GHRMPs）对员工工作绩效的影响，在酒店业的文献中仍然没有得到充分的探讨。本研究以计划行为理论为基础，通过员工满意度和积极情绪来探讨绿色人力资源管理措施对员工工作绩效的影响。研究收集了 2022 年 10 月至 2023 年 3 月期间 12 家酒店 647 名员工的数据，并通过 PLS_SEM 进行了分析。结果显示，GHRMPs 的所有因素都对积极情绪有积极影响。绿色知识和工作满意度的结果不显著，而绿色态度、绿色技能和积极情绪直接影响工作满意度。同时，GHRMPs 的作用是通过积极情绪和工作满意度直接或间接地加强对工作绩效的积极影响。然而，环保技能并不影响工作绩效。本研究为酒店业文献做出了一些贡献，并对酒店管理者和从业人员产生了实际影响。

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来源期刊

Corporate Social Responsibility and Environmental Management Multiple-

CiteScore

17.20

自引率

16.30%

发文量

189

期刊介绍： Corporate Social Responsibility and Environmental Management is a journal that publishes both theoretical and practical contributions related to the social and environmental responsibilities of businesses in the context of sustainable development. It covers a wide range of topics, including tools and practices associated with these responsibilities, case studies, and cross-country surveys of best practices. The journal aims to help organizations improve their performance and accountability in these areas. The main focus of the journal is on research and practical advice for the development and assessment of social responsibility and environmental tools. It also features practical case studies and evaluates the strengths and weaknesses of different approaches to sustainability. The journal encourages the discussion and debate of sustainability issues and closely monitors the demands of various stakeholder groups. Corporate Social Responsibility and Environmental Management is a refereed journal, meaning that all contributions undergo a rigorous review process. It seeks high-quality contributions that appeal to a diverse audience from various disciplines.