When traditional SME managers encounter cybersecurity: Discourse analysis of opportunities and dilemmas in meeting the demands

IF 10.1 1区社会学 Q1 SOCIAL ISSUES Technology in Society Pub Date : 2024-07-01 DOI:10.1016/j.techsoc.2024.102650

Yang Hoong , Davar Rezania , Ron Baker

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Abstract

Grounded in a socio-technical systems governance framework, we explore the perceptions and strategies of SME managers and cybersecurity providers within the cybersecurity landscape. Addressing the gap in understanding of how cybersecurity governance takes place in the Canadian SME landscape, Interviews were conducted with 35 SME representatives and 11 cybersecurity providers and analyzed using discourse analysis. The results highlight four critical themes in this socio-technical transition: initial conditions, SME business model discourse, cybersecurity provider business model discourse, and transition outcomes. The transition underpins a mode of governance, blending elements of oligopoly and self-regulation, characterized by the dominance of key cybersecurity firms and a more facilitative role of state actors. A novel conceptual model emerges from the study, explicating the transition in SME institutional logics from a traditional ‘legacy logic’ towards an integrated cybersecurity approach. This transition is shaped by the principal-agent disconnect and moderated by SME and cybersecurity provider business model discourses.

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当传统中小企业管理者遭遇网络安全：对满足需求的机遇和困境的话语分析

我们以社会技术系统治理框架为基础，探讨了中小型企业管理者和网络安全提供商在网络安全环境中的看法和策略。为了弥补对加拿大中小型企业如何进行网络安全治理的认识差距，我们对 35 家中小型企业代表和 11 家网络安全提供商进行了访谈，并使用话语分析法进行了分析。结果突出了这一社会技术转型中的四个关键主题：初始条件、中小企业商业模式话语、网络安全提供商商业模式话语和转型结果。这种转型是一种融合了寡头垄断和自我调节元素的治理模式的基础，其特点是主要网络安全公司占据主导地位，而国家行为者则发挥更多的促进作用。研究提出了一个新的概念模型，解释了中小企业的制度逻辑从传统的 "传统逻辑 "向综合网络安全方法的转变。这种转变受委托代理脱节的影响，并受中小企业和网络安全提供商商业模式论述的调节。

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来源期刊

Technology in Society Multiple-

CiteScore

17.90

自引率

14.10%

发文量

316

审稿时长

60 days

期刊介绍： Technology in Society is a global journal dedicated to fostering discourse at the crossroads of technological change and the social, economic, business, and philosophical transformation of our world. The journal aims to provide scholarly contributions that empower decision-makers to thoughtfully and intentionally navigate the decisions shaping this dynamic landscape. A common thread across these fields is the role of technology in society, influencing economic, political, and cultural dynamics. Scholarly work in Technology in Society delves into the social forces shaping technological decisions and the societal choices regarding technology use. This encompasses scholarly and theoretical approaches (history and philosophy of science and technology, technology forecasting, economic growth, and policy, ethics), applied approaches (business innovation, technology management, legal and engineering), and developmental perspectives (technology transfer, technology assessment, and economic development). Detailed information about the journal's aims and scope on specific topics can be found in Technology in Society Briefings, accessible via our Special Issues and Article Collections.