Petra Suonnansalo, Juulia Kaihlaniemi, Outi Kähkönen, Anne Oikarinen
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引用次数: 0
Abstract
Aim: To describe the perspectives of patients using digital services on the digital counselling competence of healthcare professionals.
Design: A descriptive qualitative interview study.
Methods: The analysed data were collected in Finland during the spring of 2023 via 11 individual, semi-structured interviews from participants who had received video-mediated counselling. The interviews were carried out online through Microsoft Teams and adhered to an interview guide using main and ancillary questions. The data were analysed using inductive content analysis.
Results: The patients' perspectives of healthcare professionals' digital counselling competence were related to five categories: (1) competence in preparing for video-mediated counselling, (2) digital competence in implementing the video-mediated counselling, (3) competence in interacting with the patient during the video-mediated counselling, (4) competence in supporting the patient's self-management in video-mediated counselling and (5) competence in self-development as a digital counsellor.
Conclusion: The results of this study indicate that healthcare professionals need to possess a wide range of digital counselling competencies when providing video-mediated counselling. This study thus lays the groundwork for future studies of patients' perspectives of healthcare professionals' digital counselling competence.
Implications for the profession and/or patient care: The results of this study can be used to develop healthcare professionals' digital counselling competence and patient-centered care. The presented insights can also be used to map further research topics.
Reporting method: The Consolidated criteria for reporting qualitative research (COREQ) checklist was used when reporting the results.
Patient or public contribution: Patients who had experience in using digital services participated in the data collection of this study.
Impact: What problem did the study address? Healthcare professionals may well need to develop new competencies as counselling is increasingly moving to digital environments. What were the main findings? The main areas of digital counselling competence that emerged from the patients' perspectives were competence in preparing for video-mediated counselling, digital competence, competence in interacting with the patient, competence in supporting self-management and competence in self-development as a digital counsellor. Where and on whom will the research have an impact? The research can be used to build and develop healthcare professionals' digital counselling competence, as well as improve the delivery of patient-centered care.
目的：描述使用数字服务的患者对医护人员数字咨询能力的看法：方法：描述性定性访谈研究：分析数据于 2023 年春季在芬兰通过 11 个半结构化访谈收集，访谈对象为接受过视频中介咨询的参与者。访谈通过 Microsoft Teams 在线进行，并遵循访谈指南中的主要问题和辅助问题。数据采用归纳式内容分析法进行分析：患者对医护人员数字咨询能力的看法分为五类：（1）准备视频中介咨询的能力；（2）实施视频中介咨询的数字能力；（3）在视频中介咨询过程中与患者互动的能力；（4）在视频中介咨询中支持患者自我管理的能力；（5）作为数字咨询师自我发展的能力：本研究结果表明，医护人员在提供以视频为媒介的咨询时，需要具备广泛的数字咨询能力。因此，本研究为今后研究患者对医护人员数字咨询能力的看法奠定了基础：本研究的结果可用于提高医护人员的数字咨询能力和以患者为中心的护理。报告方法：报告方法：报告结果时使用了定性研究报告综合标准（COREQ）清单：影响：本研究解决了什么问题？本研究解决了什么问题？随着咨询越来越多地转向数字环境，医疗保健专业人员很可能需要发展新的能力。主要发现是什么？从患者的角度来看，数字化咨询能力的主要方面包括：准备视频中介咨询的能力、数字化能力、与患者互动的能力、支持自我管理的能力以及作为数字化咨询师自我发展的能力。研究将对哪些方面产生影响？这项研究可用于培养和发展医疗保健专业人员的数字咨询能力，并改善以患者为中心的医疗服务。
期刊介绍：
The Journal of Clinical Nursing (JCN) is an international, peer reviewed, scientific journal that seeks to promote the development and exchange of knowledge that is directly relevant to all spheres of nursing practice. The primary aim is to promote a high standard of clinically related scholarship which advances and supports the practice and discipline of nursing. The Journal also aims to promote the international exchange of ideas and experience that draws from the different cultures in which practice takes place. Further, JCN seeks to enrich insight into clinical need and the implications for nursing intervention and models of service delivery. Emphasis is placed on promoting critical debate on the art and science of nursing practice.
JCN is essential reading for anyone involved in nursing practice, whether clinicians, researchers, educators, managers, policy makers, or students. The development of clinical practice and the changing patterns of inter-professional working are also central to JCN''s scope of interest. Contributions are welcomed from other health professionals on issues that have a direct impact on nursing practice.
We publish high quality papers from across the methodological spectrum that make an important and novel contribution to the field of clinical nursing (regardless of where care is provided), and which demonstrate clinical application and international relevance.
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