Authentic parent engagement in performance measure design: The JCAMP example

Abstract

Performance measurement is meant to help organizations to better understand current practices, processes, outputs, or outcomes. Yet, it is often limited in its use and usefulness, partly because it is not designed with the end user in mind. This article describes a process that integrates participatory design and design thinking methodologies to bring together a multidisciplinary group of systems professionals, researchers, and persons with lived experience to create meaningful child welfare court performance measures. The methods and process used to design the measures are described, including the resulting measures in one domain of measurement. Key lessons were learned throughout this process, including the value of lived experience in design and implementation.