Muhammad Farrukh, Saman Attiq, Muhammad Rafiq, Ali Raza, Nabeel Younus Ansari
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引用次数: 0
Abstract
Purpose
Although the importance of high-performance work practices to foster individual-level outcomes is well documented, how team-level perception of HPWPs impacts team-level outcomes is not well researched, particularly in the hospitality sector. To fill this research gap, the role of team-level perception of HPWPs in fostering team engagement through team psychological capital is investigated.
Design/methodology/approach
A survey was conducted using a structured questionnaire.
Findings
The study findings suggest that in the presence of HPWPs, front-line service employees have high psychological resources and are more engaged in performing their organizational tasks.
Originality/value
The hotel management should benefit from high-performance work practices to enhance employees' attachment with their service organizations for exhibiting work engagement.
期刊介绍：
■Communication, participation and involvement ■Developments in collective bargaining ■Equal opportunities ■Health and safety ■HRM ■Industrial relations and employment protection law ■Industrial relations management and reform ■Organizational change and people ■Personnel and recruitment ■Quality of working life
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