Process mining beyond workflows

Abstract

After two decades of research and development, process mining techniques are now recognized as essential analysis tools, as they have their own Gartner Magic Quadrant. The development of process mining techniques is rooted in process-related research fields such as Business Process Management and fueled by increasing data availability. To cope with the complexity of business processes, the focus of process mining techniques needs to go beyond workflow-like processes, that represent the life-cycle of a single case and enable multiple object types and events. This can only be accomplished by capitalizing on essential concepts from production and logistics domains, such as Bills-of-Materials (BOMs), and Customer Order Decoupling Points (CODPs). Pioneer researchers, e.g. Hans Wortmann contributed to the development of Enterprise Resource Planning, enterprise modeling, product models, and lean manufacturing. Experiences from these fields help to lift the process mining domain from case-based (i.e. workflow mining) to object-centered process mining. These contributions could be realized by conducting insightful case studies at company sites, one of them being discussed in this paper. The evaluation of process mining techniques is elaborated by proposing an “evaluation ladder”, and its application is shown in the case study under consideration.