People First, Mission Always: A Tension-Centered Approach to Conducting Safe, Effective Logistics

IF 11.2 2区 管理学 Q1 MANAGEMENT Journal of Business Logistics Pub Date : 2024-08-09 DOI:10.1111/jbl.12393
Matthew A. Douglas, Matthew D. Roberts, Jessica L. Ford
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Abstract

Logistics organizations' cultures inherently produce tension between safety and operational requirements. Perhaps counterintuitively, such tension is important for organizations to achieve safe practice and effective operational outcomes. In this study, we evaluate how logistics managers and workers create, identify, and manage various tensions between operational requirements and personnel health and safety during an extended period of uncertainty. Using a grounded theory (GT) approach, this research draws on multiple data sources from six global U.S. Air Force logistics organizations during the first year of the COVID-19 pandemic. A six-stage GT empirical analysis process revealed a tension-centered approach to safe, effective logistics, presented as a substantive (middle-range) theory with an accompanying process model. Data demonstrate operations- and people-focused cultural elements are activated based on respective requirements, thus inducing tension between potentially competing, yet interrelated, areas. In high-performing organizations, logistics managers and workers address tensions via a balanced focus to alleviate conflicts and conduct safe, effective logistics. This research responds to calls for organizational culture research using qualitative methods while offering implications for theory and practice. Specifically, logistics leaders can use the process model to prepare personnel to safely and effectively handle dynamic operational logistics in the face of unforeseen crises or changes.

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以人为本,使命必达:以张力为中心的安全、有效后勤工作方法
物流组织的文化本身就会在安全和运营要求之间产生矛盾。也许与直觉相反,这种紧张关系对于组织实现安全操作和有效的运营结果非常重要。在本研究中,我们评估了物流管理人员和工人如何在长期的不确定性中创造、识别和管理操作要求与人员健康和安全之间的各种紧张关系。本研究采用基础理论(GT)方法,利用了 COVID-19 大流行第一年期间美国空军六个全球性后勤组织的多种数据来源。六阶段的基础理论实证分析过程揭示了一种以张力为中心的安全、有效后勤方法,该方法作为一种实质性(中程)理论,并附有一个过程模型。数据表明,以操作和人员为中心的文化元素会根据各自的要求被激活,从而在潜在竞争但又相互关联的领域之间产生紧张关系。在高绩效组织中,物流管理者和员工通过平衡关注点来解决紧张关系,从而缓解冲突,开展安全、有效的物流活动。这项研究响应了使用定性方法进行组织文化研究的号召,同时为理论和实践提供了启示。具体来说,物流领导者可以利用流程模型,帮助员工做好准备,在面对不可预见的危机或变化时,安全有效地处理动态的物流操作。
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来源期刊
CiteScore
14.40
自引率
14.60%
发文量
34
期刊介绍: Supply chain management and logistics processes play a crucial role in the success of businesses, both in terms of operations, strategy, and finances. To gain a deep understanding of these processes, it is essential to explore academic literature such as The Journal of Business Logistics. This journal serves as a scholarly platform for sharing original ideas, research findings, and effective strategies in the field of logistics and supply chain management. By providing innovative insights and research-driven knowledge, it equips organizations with the necessary tools to navigate the ever-changing business environment.
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