The impact of innovative leadership and total quality management in 21st-century banking: an empirical insight and foresight

IF 4 Q2 BUSINESS European Business Review Pub Date : 2024-08-07 DOI:10.1108/ebr-03-2024-0111
Samuel Koomson
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Abstract

Purpose

The purpose of this paper is to examine how innovative leadership (INL) drives innovation performance (INP) in banks.

Design/methodology/approach

This study develops and investigates a research model by assessing the viewpoints of 260 chief executive officers (CEOs) from the branches of 21 quality-certified banks, leveraging the Smart partial least squares technique.

Findings

INL had a positive and significant impact on INP. Total quality management (TQM) partially and significantly mediated the association between INL and INP. Technological turbulence, government regulation (GOV), market dynamism (MKD) and industry competitiveness (CMP) positively and significantly moderated the INL–TQM association.

Research limitations/implications

INP causal linkages and variations may be better understood with longitudinal investigations, hence the need for further studies in this area. External influences may affect industries or contexts differently, requiring further research into various industries.

Practical implications

In an industry with fast-paced and ever-changing industrial technology, strict government laws, a higher level of MKD and increased competition, firms must hire or groom innovative CEOs to promote the adoption of new and creative quality enhancement strategies that meet clients’ short- and long-term needs.

Originality/value

To the best of the authors’ knowledge, this paper is the first to show how TQM can serve as a pathway for innovative leaders to follow. It is an inaugural attempt to explain the specific environmental dynamics that are necessary for the INL–TQM association to thrive.

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创新领导力和全面质量管理对 21 世纪银行业的影响:实证洞察与展望
本文旨在研究创新领导力(INL)如何推动银行的创新绩效(INP)。本研究利用智能偏最小二乘法(Smart partial least squares)技术,通过评估 21 家通过质量认证的银行分支机构的 260 名首席执行官(CEO)的观点,建立并研究了一个研究模型。研究结果INL 对 INP 有积极而显著的影响。全面质量管理(TQM)在 INL 和 INP 之间起到了部分和显著的中介作用。技术动荡、政府监管(GOV)、市场活力(MKD)和行业竞争力(CMP)对 INL 和 TQM 之间的关联有积极和显著的调节作用。在一个工业技术日新月异、政府法律严格、MKD 水平较高且竞争日益激烈的行业中,企业必须聘用或培养创新型首席执行官,以推动采用新的、创造性的质量提升战略,满足客户的短期和长期需求。本文首次尝试解释 INL-TQM 协会蓬勃发展所需的特定环境动态。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
8.30
自引率
4.80%
发文量
34
期刊介绍: Articles should cover the key business disciplines - management, leadership, marketing, logistics, strategy, quality management, entrepreneurship, business ethics, international business, operations management, manufacturing, accounting and finance - specifically relating to experiences and reflections of interest to business and academia worldwide.
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